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  1. #1

    • A New Kind Of Villain
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    Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    This is an issue I've been conversing with CrazyLegs and a few others about in the past week and I'd really like to know what everyone else thinks about addressing the issue or if it's even an issue at all. To me it seems plaids feel they have the right to get angry and rude at any non-VIP guest if they so much as feel the urge. First of all, to those who don't know, let me explain. When there's a VIP guest in the park (celebrity of any type), DLR asigns an escort (commonly referred to as plaid) to accompany them. In the past week I've already experienced 2 different occasions where I myself felt they were needlessly rude, by 2 different Plaids.

    The first incident was last sunday (7/23/06). I was with Al and CrazyLegs. Al went off to get some goodies while CrazyLegs and I tried to find a table at Candy Corner. We went to the back, which is where most of the tables are and I noticed a Plaid leaning against the wall, seemingly bored, so I figured she was on break or something. CrazyLegs and I were just standing around, looking to see if we'd spot someone leaving a table. After about a minute, the plaid walks over to us and very rudely says "Excuse me, he's not doing photos today." I looked over to CrazyLegs and we exchanged one big 'WTF?' look. I looked back at her and replied "What are you talking about?". She said something incoherent like "Oh... er... huh...", changed her gaze between both of us a few times and then just went back to leaning against the wall. Now then this did actually peak our curiosity, but we couldn't figure out who this mysterious person was. Maybe we just didn't recognize them, but had she not said anything, we would have remained oblivious. We just walked away and found a table out by Coke Corner where we waited for Al to return with yummy Pecan Brittle. I do realize I had my camera out, as I usually do, but it was very obviously off with the lens closed and in no way did I look like I was about to take a picture.


    The second incident occured yesterday. As we were seated in the Hyperion Theatre waiting for the Aladdin show to start. The PA system did their usual "For the safety of the performers, no flash photography please." announcement. Anyway, I had my camera out (as I took plenty of non-flash pictures), as did an older gentleman sitting a few seats to my side. Suddenly I hear this very rude yell (as if she were about to rip someones head off) "Hey! Sir! You can't take flash pictures in here!". I look back, considering this did make me jump a bit and was suprised to see it was a plaid who said this considering I didn't know any CM was allowed to speak in that tone of voice unless someone were commiting a MAJOR felony or someones life were in danger. The poor old man just looked back and said "I didn't take a flash picture. The flash isn't even on." and that was thankfully the end of that. Although an interesting side-note, after this plaid brought such attention to herself, we looked back as the theatre was being emptied and CrazyLegs happened to notice it was Larry King that this plaid was escorting.

    Feel free to relate any stories you might have. I really want to know everyone elses experiences and/or opinions on the matter.
    Julie Rei

    "Not everyone can become a great artist, but a great artist can come from anywhere." - Anton Ego (Ratatouille)

    "I suppose you have no choice but to revolutionize the world." -Mikage Souji (Revolutionary Girl Utena)

  2. #2

    • Sorcerer Supreme Bean
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    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    The moment I saw this post I had an urge to make a Spaceballs joke.

    Never had any problems with Plaids myself though.

  3. #3

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    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    "The Plaids" HOT HOT HOT HOT! Lovely ladies in silly looking riding outfits! What man wouldn't want them to be rightfully rude and extremely strict! Oh wait! This is Disneyland....sorry!

  4. #4

    • Former Epcot CM
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    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    What are Plaids?

    EDIT: Selective reading. I apologise.
    BACKPACKING REALNESS

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    October 2004 - Walt Disney World Resort
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    October 2007 - Walt Disney World Resort
    December 2008 - Walt Disney World Resort
    July 2009 - Disneyland Resort Paris
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    July 2012-13 - UK Cultural Representative Cast Member at Epcot
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    February 2013 -Tokyo Disney Resort

    (VERY OLD!)
    TRIP REPORTS


  5. #5

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    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    I'm finding the overall tone these days from many of the newer CMs to be a bit biting and impertinent. I think it's telling that it has crept up to plaid level though.

    You know, maybe it's not the CMs' fault - maybe this is happening because Disney cut training down so far. I know I was shocked when I went back to the mouse a few years ago, at how much LESS Resort training there was than when I first hired on there. What used to take a weekend had been reduced to 6 hours.

    Gone were the role-playing showing the proper way to answer guest questions (especially those you didn't know the answer to), how to handle tough situations, and just generally how a CM should behave towards guests. And yeah, there was still the theme park industry film on dealing with disabled guests, but without the trainers backing that up with role playing and CM participation, it's just a "required bit of film to sit through", and so little gets taken away from it.

    Unusually and exceedingly peculiar and altogether quite impossible to describe...



  6. #6

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    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    "Excuse me, he's not doing photos today." - Who was she referring too as HE?

  7. #7

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    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    Or should they say, "For the safety of the performers, Sadako, you know who you are, NO flash photography please. And please do not feed the tourist!"

  8. #8

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    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    Quote Originally Posted by WatchYourHeadNStep
    "Excuse me, he's not doing photos today." - Who was she referring too as HE?
    That was the same question CrazyLegs and I kept asking ourselves the rest of the day, because no matter how much we looked back towards that area after the incident, we couldn't figure out who on God's green earth the Plaid was referring to (and the only reason we kept looking is because the incident peaked our curiosity given the tone she took with us)... maybe we're not as hip on pop culture as we should be. *shrugs*
    Julie Rei

    "Not everyone can become a great artist, but a great artist can come from anywhere." - Anton Ego (Ratatouille)

    "I suppose you have no choice but to revolutionize the world." -Mikage Souji (Revolutionary Girl Utena)

  9. #9

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    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    I hope you said "Who?" really loud, LOL.

    (ooh I'm so darn mean!)

    Unusually and exceedingly peculiar and altogether quite impossible to describe...



  10. #10

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    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    Quote Originally Posted by WatchYourHeadNStep
    Or should they say, "For the safety of the performers, Sadako, you know who you are, NO flash photography please. And please do not feed the tourist!"
    But she wasn't yelling at me... she was yelling at the poor old man sitting a bit to our right. I felt so bad for the poor guy.
    Julie Rei

    "Not everyone can become a great artist, but a great artist can come from anywhere." - Anton Ego (Ratatouille)

    "I suppose you have no choice but to revolutionize the world." -Mikage Souji (Revolutionary Girl Utena)

  11. #11

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    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    Maybe she mistakenly thought you or CrazyLegs were "movie stars!?"

  12. #12

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    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    I don't know if this really goes to the original thread question or not, but let's just say it falls under the category of a sort of perceived "reputation" as regards to Guest Relations Cast Members in general:

    Many, many rank-in-file Cast Members think that most "plaids" are a bit full of themselves. Like their poop don't stink. I'm told many keep to themselves as a group, and are almost like a little sub-set clique of the general Cast, and many don't interact with "regular" Cast Members very much. As if the regular Cast Members are beneath them in some way.

    I can't say if any of these Guest Relations Cast really feel that way or not, but that's certainly the perception that's out there among many of the general Cast.

    So if many Cast Members themselves hold this opinion...one can only surmise that some members of the public get some sort of similar "standoff-ish-ness" when dealing with them (I know I have on occasion).

    I'm sure they're always professional and efficient. And in the case of Escorts...I'm sure they try their best to do a good job. But I'm also sure a few might occasionally let their "power" go to their heads sometimes. That's just bound to happen once in awhile.

    Just that it seems they do have a bit of a "reputation" out there. Even within Disney.

  13. #13

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    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    It goes both ways. Some are the coolest CMs and some are the worst. But keep this in mind, they are NO different from other CMs. They just happened to be hired into Guest Relations. It's not like their pay is much more, the main difference is they are NOT union. People transfer from Stores to GR or any other department. Sure they are held to a higher standard because of what they deal with. But it really shouldn't be any different from CMs in general.

    My personal experience has been less than perfect. But then you would feel that way if you had to always flag a GR CM at City Hall to get a guest's locker fixed. They are bad more often than not when it comes to answering and getting to the guests that need help. I wish they would post someone there because guests think it's a stores CM problem to solve when it isn't. Oh well.

    Sadako, whatever the case, CMs are not perfect but that one GR CM that told you off had no right. EVERYONE is a VIP and if that CM doesn't understand that, then that CM shouldn't be there.

    Everyone has to be treated as equally as possible.

    That's how I feel at least.

    Bye.

  14. #14

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    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    Never have seen a plaid (to my knowledge), but I'm sorry you, CrazyLegs and that older gentleman were spoken to so poorly

  15. #15

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    Re: Plaids (Guest Relations Escorts): rightfully strict or unnecessarily rude?

    I would point to the over all slide in the common courtesy's and etiquete that were once drilled into peoples heads.

    I'm not that old, but I remember a time when people learned to respect others.

    I had a new (young) manager at work go off on me over a small issue. I told them "Please and Thank You work very well on me".

    Today's "Pimp my Ghetto" attitudes are being carried over into professional enviorments. I suspect it will get worse not better.

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