I saw in another thread that folks were saying basically that cast members should stop complaining about their benefits and lunch rooms and pay because Disneyland is a buisness and should be able to treat their cast members any way they want. I agree that as a buisness Disneyland can do whatever they want, however I ask why would they want to treat their cast members poorly? Have you heard about the crazy high turnover rate of cast members? Next time you take a trip to the park look at all the name tags (if they still have their year on it) and see all the 2006's. Here is my 2 cents as you say about cast member treatment and what Disneyland cast members deserve.
I am not sure that some people understand that Disneyland is not just another employer, not just another company, not just another amusement park, see true Disneyland lovers understand that Disneyland is special and it is special because Walt wanted it that way. Walt wanted Disneyland to be a special place for everyone, both guest and cast members alike.
I spoke to a Space Mountain cast member on my last trip who had worked at the park for a long time (I believe it was 36 years!!!). I don’t remember her name but she does all the scheduling for Space Mountain cast members as well. A lovely lady who talked with me about “the good ol’ days. She remembers lunch rooms where cast members were seated and waited on, heck she even recalled cast members shooting hoops inside the matterhorn. She said that cast members used to be treated so much better than they are now. Why? Because that’s the way Walt wanted it. He wanted it to be a magical place to work. They had better benefits and better pay (for the time period) and yes better break rooms and meals. But these benefits were not free, in fact they were anything but free. See Walt also demanded that the cast members maintain am extremely high standard of dress, appearance, attitude and the like. Cast members always had to have a smile on their faces, always had to treat guests with the utmost respect and courtesy. Of course it was easier for them to do because they were treated so much better.
The result? Well simply put the results were “The Happiest Place on Earth.”
Certainly Disneyland is a business and as I have been told can do anything they want. But at what cost? Is Disneyland to become a mirror of Six Flags or even worse your county fair? I certainly hope not. No, Disneyland deserves better, much better because Disneyland is a special place for millions and should be treated that way. Disneyland should expect the highest standards from their cast members, but they should also ensure that those cast members are treated as the extraordinary people that they are.