My wife and I were excited to celebrate the 50th anniversary of Disneyland by attending the merchandise event at the “Walt’s Dream” package level. The website (disneygallery.com) clearly stated that this event package was limited to 50 people. As frequent visitors to Disneyland, my wife and I enjoy these packages as they allow us to participate in once-in-a-lifetime experiences (why else it would be worth $2,000.00 per person) at our favorite vacation destination.
Due to the debacle during registration, which was solely the fault of event services, we were told a “handful” of people would be added to our package. Much to our dismay, we learned today that in Disney speak, “handful” means 30 people. With only 50 original registrants, a full 60% increase over the promised capacity, is not a handful. This event no longer sounds “exclusive” to me. We also learned that a large number of people have also been added to the other three top packages.
Total additions: 30 added to Walt's, 20 added to Roy's and 60 were added to Lillian's.
We were offered a quote by the “Event Manager” Martha who states “we assure you that it will not effect the overall experience”. How is this possible? Adding 60% more people to our package changes the entire experience, it is simply no longer exclusive. We were given a number of reasons for the change, but the ultimate reality is that they did not anticipate this level of demand. In other words, this boils down to GREED. How could you not anticipate the demand for this event? What about those who paid their hard earned money for an event that is now open to all who have money to spend? Disney will compromise the experience of their guests and long time patrons because they want more money!!!
Of course, Disney is not offering a reduction in price or refunds, but simply offering their standard phrase “please continue to remember that information is subject to change without notice”. Obviously the lawyers at Disney did not properly advise them that the disclaimer does not always hold up in court. A minor change in some of the time or locations of the event would not give cause to seek a refund. The addition of 60% more people to the event boils down to fraudulent inducement.
I would not be as upset if Disney added the additional people and then offered us a chance to back out. Does anyone else share my frustration? I realize that there will be a number of people who think “who cares, a few more people won’t hurt” but this is in fact part of a growing trend with Disney. How many people have bought limited edition merchandise only to see it become an open edition? How many people have bought “event exclusive” merchandise only to see Disney Auctions offer it on Ebay?
I welcome all thoughts or debate -