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  1. #1

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    50 Years Merchandise Event Is A Scam!!

    My wife and I were excited to celebrate the 50th anniversary of Disneyland by attending the merchandise event at the “Walt’s Dream” package level. The website (disneygallery.com) clearly stated that this event package was limited to 50 people. As frequent visitors to Disneyland, my wife and I enjoy these packages as they allow us to participate in once-in-a-lifetime experiences (why else it would be worth $2,000.00 per person) at our favorite vacation destination.

    Due to the debacle during registration, which was solely the fault of event services, we were told a “handful” of people would be added to our package. Much to our dismay, we learned today that in Disney speak, “handful” means 30 people. With only 50 original registrants, a full 60% increase over the promised capacity, is not a handful. This event no longer sounds “exclusive” to me. We also learned that a large number of people have also been added to the other three top packages.

    Total additions: 30 added to Walt's, 20 added to Roy's and 60 were added to Lillian's.

    We were offered a quote by the “Event Manager” Martha who states “we assure you that it will not effect the overall experience”. How is this possible? Adding 60% more people to our package changes the entire experience, it is simply no longer exclusive. We were given a number of reasons for the change, but the ultimate reality is that they did not anticipate this level of demand. In other words, this boils down to GREED. How could you not anticipate the demand for this event? What about those who paid their hard earned money for an event that is now open to all who have money to spend? Disney will compromise the experience of their guests and long time patrons because they want more money!!!

    Of course, Disney is not offering a reduction in price or refunds, but simply offering their standard phrase “please continue to remember that information is subject to change without notice”. Obviously the lawyers at Disney did not properly advise them that the disclaimer does not always hold up in court. A minor change in some of the time or locations of the event would not give cause to seek a refund. The addition of 60% more people to the event boils down to fraudulent inducement.

    I would not be as upset if Disney added the additional people and then offered us a chance to back out. Does anyone else share my frustration? I realize that there will be a number of people who think “who cares, a few more people won’t hurt” but this is in fact part of a growing trend with Disney. How many people have bought limited edition merchandise only to see it become an open edition? How many people have bought “event exclusive” merchandise only to see Disney Auctions offer it on Ebay?

    I welcome all thoughts or debate -
    Last edited by Disneynut; 05-10-2005 at 12:31 PM.

  2. #2

    • Padawan
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    I've been following some discussions about this on another message board. Yes, this is a huge lapse in ethical business practices by Disney, I agree. How they don't understand this is disturbing to me. To advertise an "exclusive, limited to 50 only" event at nearly $2,000 a ticket, and then just decide "hey, we can make more money if we print more tickets!!" comes dangerously close to fraud.

    And, I'm sorry, but "all events subject to change" does not cover their a$$ on this.

    They need to send a letter to everyone who signed up for the top three packages and explain that they are NOT getting what they paid for when they signed up, and offer a refund or some other concession. They altered the attendee info at the DisneyGallery website as well. All references to specific attendee numbers in the top three packages are now GONE. Replaced with "limited to availability." Funny, that's not what it said when I gave them my credit card number.

    Unfortunately, it is only just beginning to dawn on WDES that people are upset about this. I don't think we have heard the end of this developing situation.

    --J.
    Last edited by DOOM BGI; 05-10-2005 at 12:37 PM.

  3. #3

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    That is certainly a shame. I would be furious if I paid that much for an "exclusive" event to find that they added so many people.
    Visited: DL Dec. 1989, Dec. 1992, Dec. 1995, WDW Jan. 1999, DL March 2001,
    WDW Jan. 2005, DL Jan. 2006, Nov. 2006, Dec. 2012, WDW Feb. 2013
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  4. #4

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    Quote Originally Posted by Disneynut
    I would not be as upset if Disney added the additional people and then offered us a chance to back out. Does anyone else share my frustration? I realize that there will be a number of people who think “who cares, a few more people won’t hurt” but this is in fact part of a growing trend with Disney. How many people have bought limited edition merchandise only to see it become an open edition? How many people have bought “event exclusive” merchandise only to see Disney Auctions offer it on Ebay?

    I welcome all thoughts or debate -
    Is nothing special anymore?

    I think the whole "Limited edition" phrase is horribly abused. Limited to what..5 million? It is an implication that somehow what you have is highly collectible and will be worth something someday, so get it now. For most items it is quite the opposite and usually the object has little intrinsic value. Ask any Watch, Serigraph, or Beanie Babie collector what their collection is now worth. Your moneyu is better off in a T Bill.

    Corporate America has made any AMPM minimart cup "Collectible". Well folks, trash is collectible too and they collect mine every Tuesday. I think your story is maddening and I would have wanted a refund too. Imagine booking a romantic Gondola ride in Venice only to find out it's a stretch version for 12! Same thing. I'm sure what they did to you wasn't "Walt's Dream". If you write them, I bet they'll give you some collectible keyring.
    "As usual he's taken over the coolest spot in the house"- Father re: Orville 1963

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  5. #5

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    Quote Originally Posted by Cousin Orville
    Is nothing special anymore?

    I think the whole "Limited edition" phrase is horribly abused.
    To be fair to Disney, a lot of my reaction to this is that I have been spoiled by the previous events. We enjoy attending the dinners where they are limited to 25-35 people. The Tower of Terror dinner was simply amazing. It, in our minds, justified the expense.

    I have no problems with them offering a larger package to the masses, just don't sell it as "strictly limited to 50" and then change it after we have paid. What troubles me is that it seems Event Services then tries to hide it and get away with it. Not only did they change the number of guests, they did so without telling anyone. Only when word leaked out did they place a notice on the website. This morning they changed the number of registrants on the website (to reflect the true capacity) and then pulled it after receiving all of the complaints. In my opinion, this is not the way an ethical business operates.

  6. #6

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    It's a case of a few unhappy participants vs 200k plus additional revenue.

    As a participant, I would be unhappy, but as an event manager, I understand how they must've looked at the sold out events as a lost opportunity for more revenue. They may have even been pushed to expand by the financial dorks. God knows the same thing has happened to me.

    They put the "Subject to change" disclaimer in there just for this reason. I used to idemnify "acts of God".

  7. #7

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    You are correct, this is exactly what this boils down to, extra revenue! At what point does Disney realize that sometimes the extra money up-front can cost them more in the long run? At the bare minimum, why not offer us a chance to withdraw from the event. My concern is that we asked for a refund and were told "no". Sometimes you have the chance to make more money but you should honor your promises to those who pay your bills.

  8. #8

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    You're kidding me - today's Disney management, GREEDY?

    I don't know, I doubt it, I heard Eisner was in the running for Saint.



    Par for the course as far as I'm concerned. People will give all sorts of excuses for these jerks' behavior in business, but in the end, we're all getting ripped off. The positive experiences with Disney management are actually the exception rather than the rule.

    Bait, meet Switch.
    My fondest memory of Walt Disney was the day Disneyland opened....I was standing next to him - I was 12 years old - he was looking at the gate where people were coming through, he had his hands behind his back, he had a grin from ear to ear, but you could see the lump in his throat and the tear coming down his cheek because his dream had been realized. -- Mouseketeer Sharon Baird, "Mouseke-Memories", Walt Disney Treasures: The Mickey Mouse Club

  9. #9

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    Quote Originally Posted by SilentBob66
    You're kidding me - today's Disney management, GREEDY?

    I don't know, I doubt it, I heard Eisner was in the running for Saint.



    Par for the course as far as I'm concerned. People will give all sorts of excuses for these jerks' behavior in business, but in the end, we're all getting ripped off. The positive experiences with Disney management are actually the exception rather than the rule.

    Bait, meet Switch.
    Glad you agree. Some people (without naming names) seem to think I am a horrible person for criticizing Disney. I love Disney for many reasons, but also do not care for every single thing they do. Some of the commentary passed my way today said "this was only a mistake or oversight on their part" and "be thankful they let you buy these packages". I simply want what was promised to me or a refund of the money paid.

  10. #10

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    A better response would have been to offer an additional, but different, event to catch the overflow of guests.

    Not to mention allowing you to get your refund - if demand is that high, they should have NO trouble filling your spot.

    Unusually and exceedingly peculiar and altogether quite impossible to describe...



  11. #11

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    I stopped paying the big bucks for these "Special" events some time ago. They just kept getting bigger and bigger all the while becoming less and less special. The Toad event was amazing. The Villians event was solid. The Pirates event was a huge mess. They never really recovered. It has become all about the merchandise. You pay top dollar for the opportunity to be first to buy overpriced art/pins/t-shirts, half of which end up in the Disney Gallery or Disneyana after the event.

    Just once, I'd like to see them offer a special event which is only about entertainment and doesn't offer any merchandise or pins. I'd pay for a special dinner and show experience like that.
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  12. #12

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    Note to self... really must tease the pin traders with my Maleficent pin one of these days

    I actually enjoyed the Pirates event. But then, there's something special about standing on Main Street at 2am, being apologized to profusely, getting driven backstage (even though I'd seen it) to be taken to my car, and eventually having the price of admission being refunded without even asking for it.

    I'm just kooky that way

    ...and it was fun standing around w/other fans. Guess that's why I want to line up for the 17th.

    Unusually and exceedingly peculiar and altogether quite impossible to describe...



  13. #13

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    Wow, sorry to hear that. I would certainly be upset if I was spending that kind of scratch and that happened. Hopefully something will come out of this that will be a good resolution to all involved.


  14. #14

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    I'm sorry about that. I can't say anything that hasn't been said on this thread already. I'm afraid of reiteration.
    Well, light travels from the sun. Then, bounces off of our planet, and back into our eyes so we can perceive color. My body can intercept that light and dance around on it!


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  15. #15

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    Are they going to increase the number of seminars/workshops, so that we can still have adequate access to them? Because if they don't, I'm really gonna be upset.
    And as far as merchandise goes, the only piece of limited edition merchandise I am hoping for is a leather jacket. Assuming they are going to have one, I'm going to use both mine and my wifes RSP form in order to get one.
    Do you think that they will increse the number of limited edition collectibles? Or do you think that those of us attending are going to get stiffed on the collectibles we want?
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