We have something called Mystery Guests, which are random guests that go into a location (unbeknownst to us CMs) and experience the service and so forth. These Mystery Guests then produce numerical scores and a write-up for the location and those specific CMs who served the MG. If you're curious what the top three restaurant locations are at DLR with the highest MG scores:
1. Club 33
2. Napa Rose
3. Plaza Inn
This is a couple months old, but I imagine it's roughly still the same.
I personally have never gotten an MG, but it's thanks to my co-workers at PI that we're up there so high! I was surprised we were ranked so high when we were told this a little while ago to highten morale.
Reading over that, I think some of my sentences are a little convoluted... Heh.