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  1. #46

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    Re: A Perfect Disney Moment Crushed by Disneyland Cast Member

    Quote Originally Posted by DisneyDude2006 View Post
    Pretty funny he knew he'd be complained about, i found that part hilarious. I mean, that's just sad you asked his name and he automatically knew you were going to complain...And he didn't care.
    The twerp probably had already given notice or already had plans to quit - so the firing he should have gotten or should get, will be of no worry to him.

  2. #47

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    Re: A Perfect Disney Moment Crushed by Disneyland Cast Member

    You know, I'm sure in his retelling, we were just another annoying bunch of APs: "Hey, I'm just trying to do my job" - Remember that line?

    When I replay the moment in my mind we ask one of the waiting parents to take the picture.

  3. #48

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    Re: A Perfect Disney Moment Crushed by Disneyland Cast Member

    GC, to me it looked like you guys did the right thing. It's terrible that you'll find one like that. You were a lot nicer than I assume others would have been. I applaud you all for that.
    -Jack
    Doc Brown had 2 Deloreans!

  4. #49

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    Re: A Perfect Disney Moment Crushed by Disneyland Cast Member

    Quote Originally Posted by DisneyDude2006 View Post
    Pretty funny he knew he'd be complained about, i found that part hilarious. I mean, that's just sad you asked his name and he automatically knew you were going to complain...And he didn't care.
    Yeah we were p*******s to him, but his mood created a wierd akwardness among the adults in the area - I recall a lot of downward cast eyes among the waiting parent. Thankfully the kids were just excited to see Mickey

  5. #50

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    Re: A Perfect Disney Moment Crushed by Disneyland Cast Member

    It's not all that uncommon for CMs to direct irate guests to City Hall to complain about them. I know people who've done it. But in every case, the guest had a groundless complaint, usually more about policy than the CM (crowd flow during parades or busy days, kid too short to ride, Fastpass not active), and the CM knew that their behaviour was unimpeachable and that there were others around to vouch for them. Most of the time, people just want someone to hear their complaints.

    This wasn't one of those times. For one thing, the only other CM who could corroborate the host's story was Mickey, who seemed unimpressed with the host's behaviour. For another thing, he was flat-out in the wrong, and not for just a minor thing that management would take his side on. Really hope he gets some formal discipline for that incident.

    Hooray to Mickey, though. I love the characters who really get into it.

    Cinderella IV: The Bloodening

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  6. #51

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    Re: A Perfect Disney Moment Crushed by Disneyland Cast Member

    The thing is that it shouldn't matter if the group of people were age 8 or 80. They don't know if these are APers (unless they have their APs and waving it around which I know most don't) or first time attendees.

    If they were on the way backstage, he could have easily said something to make it a short visit.

    My friend took his mom (who is in her 70s) for her first time last year. If she was treated in this way by this CM, it would probably have left a small gray spot in the most 'magical' trip she's ever been on.

    I'm sorry if the CM had a bad day and was in a terrible mood but that is no way to react to someone who was obviously excited to see Mickey. I hope, the next time (if there is one) that he acts a bit more appropriately and if he can't then tell someone (his supervisor) that he is having a bad day and can't perform his duties as should be.

  7. #52

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    Re: A Perfect Disney Moment Crushed by Disneyland Cast Member

    Quote Originally Posted by aerinpegadrak View Post
    It's not all that uncommon for CMs to direct irate guests to City Hall to complain about them. I know people who've done it. But in every case, the guest had a groundless complaint, usually more about policy than the CM (crowd flow during parades or busy days, kid too short to ride, Fastpass not active), and the CM knew that their behaviour was unimpeachable and that there were others around to vouch for them. Most of the time, people just want someone to hear their complaints.
    And, there are times when directing a disgruntled guest up to the next level is the only thing that can be done. You say "I'm sorry you are unhappy, sir, and I invite you to go to City Hall and fill out a formal complaint if you would like".

    The interraction with Nathaniel went like this:

    Me: I'm sorry, what is your name?
    N: (No verbal response, just a defiant turn on his body so I could "read" his name tag)
    Me: Thank you
    N: City Hall is over there, just be sure you tell them the WHOLE story.
    Me: Thank you, I will.


    You know, the more I review this story, the more inappropriateness I see.

  8. #53

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    Re: A Perfect Disney Moment Crushed by Disneyland Cast Member

    That's just..inappropriate. Maybe not the real innapropriate, but crusing dreams at a Disney park, wow.
    the oc freak. <3*

  9. #54

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    Re: A Perfect Disney Moment Crushed by Disneyland Cast Member

    Quote Originally Posted by mikoyle View Post
    Maybe he was annoyed that middle aged folks were acting so excited and giddy to take a picture with a fictitious character while there were kids and teens waiting in line.
    I doubt it. He was already in a bad mood with us before anyone else lined up to see Mickey. He began making smart### remarks when we ran up to see the mouse & was short tempered with us for no apparent reason. If he has a problem with grown adults interacting with Disney characters then he should not be working in a Disney theme park.
    Quote Originally Posted by fo'c's'le swab View Post
    This is why I don't agree with the posting of CM's proper names on the internet, no matter how outrageous the situation (and this situation was particularly shocking).
    You mean because people now know which particular CM was acting inappropriately ? Whether or not he was just having a bad day CM's are well aware that any of their personal baggage is dropped the moment they clock in for work. What they say or do off the clock is their business but on Disney's time there are certain rules they have to follow.

    I got off work early & was able to join my friends for the last hour DL was open. Stopping for a photo with Mickey Mouse was the first thing I got to do so this was quite an odd way to start my visit to the park. Still, he didn't ruin the evening & we had fun the rest of the night.

  10. #55

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    Re: A Perfect Disney Moment Crushed by Disneyland Cast Member

    Quote Originally Posted by MinionLumbo View Post
    i'm dying to know what happened.... can't load the first 12 posts of this thread. but my blood is boilin' to just THINK that someone may have ruined your day, cricketboy.
    I sure hope you can get to read all of the report. Your blood will boil over, I'm sure.

  11. #56

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    Re: A Perfect Disney Moment Crushed by Disneyland Cast Member

    My coworker's daughter works as Mickey on Main Street and she has been having problems with her escort. Not showing up, showing up late, and major attitude.

    Of course, the day he did those things was the day they announced her promotion to Lead.

    One can only hope it's this guy; my coworker's daughter isn't likely to take much guff from him.
    I pledge allegiance to the Earth, one planet, many gods, and to the universe in which she spins.

  12. #57

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    Re: A Perfect Disney Moment Crushed by Disneyland Cast Member

    Well, this makes me sad. Adult or child, those who enter the park are guests. We all have bad days, but this was a photo-op with Mickey for pete's sake. His rudeness should not be excused and I hope he gets some heat from City Hall for his behavior.

    Snowflake

    btw, been so long since I've been here, 270119 posts since my last visit, shame on me!




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  13. #58

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    Re: A Perfect Disney Moment Crushed by Disneyland Cast Member

    Quote Originally Posted by Evil Minion View Post
    You mean because people now know which particular CM was acting inappropriately ? Whether or not he was just having a bad day CM's are well aware that any of their personal baggage is dropped the moment they clock in for work. What they say or do off the clock is their business but on Disney's time there are certain rules they have to follow...
    There are already avenues to report bad behavior (City Hall), which in this case was used. Using the internet to expose a "bad" CM and do it by name is unnecessary and accomplishes nothing. So you are saying you now know exactly which CM to avoid (any CM named N_____, you are now going to look at twice? This is exactly the problem, as a matter of fact)?
    Being criticized on the internet (by name), regardless if the criticism is warranted, is not a proportional or effective "punishment". And if posting the name is done as a "warning" to other Guests, it merely paints any CM named N_____ as a potential problem. Useless.

  14. #59

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    Re: A Perfect Disney Moment Crushed by Disneyland Cast Member

    I'm sure there are at least 40 other "Nathaniels" at the DLR. I really doubt guests are now going to stay aways from all Nathaniels like a plague because if this one incident.

  15. #60

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    Re: A Perfect Disney Moment Crushed by Disneyland Cast Member

    Quote Originally Posted by Not Afraid View Post
    I'm sure there are at least 40 other "Nathaniels" at the DLR. I really doubt guests are now going to stay aways from all Nathaniels like a plague because if this one incident.
    Then why post the name at all? This is my point, and has nothing to do with your unfortunate experience, which I am glad to see was handled the right way eventually.

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