Last time I was there, there was a family whose little boy was so upset that they didn't have a Buzz Lightyear lanyard (they wer at the pin shop in NOS). I told them to check over at Store Command and they were so happy. I totally help people if they seem really stressed out about something and I gots the 411. I'd never say anything if I wasn't sure, though. I'm an AP, not CM, btw.