I was very excited about the upcoming 50th Merchandise Special Event prior to signing up. As I have been talking about Disneyland’s 50th for some time, I wanted to spend this special day with my wife enjoying wonderful activities and reminiscing about what it must have been like on opening day. Sadly, it seems this event is turning out to be another “Black Sunday” and I would like to solicit the thoughts of others who are signed up for this event.
Problems so far:
1) It has been widely reported that there were numerous signup problems for the registrants of this event when it was placed on sale on April 22, 2005.
2) The addition of 28 people to the Walt’s Dream package and the addition of 47 people to the Lillian’s Inspiration package when they were sold as “strictly limited”. These guests were added (according to WDES) because of their problems with registration on 4/22/05.
3) The outright lie by Walt Disney Event Services to participants at all levels saying “few, if any (people) were added to each package“. A 56 % increase to Walt’s Dream package and 34 % to the Lillian’s Inspiration package does not seem like “few, if any“.
4) For those registered at the Walt’s Dream level, the undisclosed cancellation of their participation in the Disney Legends Induction Ceremony. This event is clearly noted on guests event registration and was cancelled without notice or substitution.
5) The cancellation of the Fess Parker Wine Experience. WDES admits they did not properly anticipate demand for this experience and that they gave guests too many offering to choose from, yet the paying customer is the one who has to suffer due to poor planning on behalf of Disney.
6) The addition of the Hollywood Walk of Fame Ceremony (a somewhat similar experience to the Disney Legends Experience) that cost an additional $105.00 per person. In my opinion, this should have been offered gratis to those who had their Fess Parker package cancelled or those who had the Disney Legends Ceremony pulled from their package.
7) When signing up for the Hollywood Walk of Fame Ceremony, registrants were required to enter a unique confirmation number for each participant (you must have already registered of the overall event). Those who are attending the 50th event with others on the same reservation had no way to register their friends or family. Only after calling WDES were registrants given unique numbers for each person with an apology that this was “a major oversight” on behalf of WDES.
8) Confusing and ambiguous terms regarding the Random Selection Process. The website says a catalog will be mailed to all while an email to event registrants says it will be handled strictly “online”.
9) After some have submitted RSP’s, an update on the website indicates a vast reduction in quantity from previously advertised numbers for available merchandise. The edition size will remain the same, but participants in the event will be offered a reduced number of these items.
In the end, regardless of why you participate in these paid events (merchandise, experience or both) WDES is not delivering on what was advertised or sold to us. This discussion is my attempt to send WDES a message that there is much needed change for future events. Of all of the events that I expected to run smoothly, it was this one. Instead of adopting a take it or leave it attitude, I believe that positive change will come when we voice our opinions. What are your thoughts?