From today's Orange County Register:
Fullerton 'sleuth' helps Disneyland guests
Betsy Chan reunites tourists with some of the 200,000 items lost annually.
By BARBARA GIASONE
The Orange County Register
FULLERTON –Betsy Chan feels a bit like the 1930s fictional film character Detective Charlie Chan, who used personable skills to solve what could have been baffling mysteries.
Fullerton's Chan plays detective at Disneyland Resort, attempting to reunite some of the 200,000 lost items with their owners.
As one of the Guest Relations hostesses, Chan, 22, helps visitors fill out claim forms, researches possible links and digs through bins of found articles. She works at the Lost & Found Department near the entrance to California Adventure.
With a background in Fullerton Assisteens, National Charity League, Sunny Hills High School performance arts, Meals on Wheels and Soak City Lifeguard, Chan was an easy choice for the role. Disneyland officials praise her listening skills and compassion in working with the public.
Question: What are among the most unusual items turned in to the department?
Answer:There have been dentures, a glass eyeball, wigs, oxygen tanks and diabetes kits. I personally logged in a toilet seat and a leg cast. Last year, there were 40,000 hats and 20,000 glasses.
Q:How do you try and locate the owner?
A. With keys, for example, there are often grocery cards we can trace. Or if there's a rental car I.D., we make the connection. About 70 percent of the items are returned the same day. And if a tourist has left the area, we will mail a found item at no charge.
Q:What do you do with unclaimed items?
A.We donate the articles to the Goodwill in Santa Ana for its "Disneyland Lost and Found Sale." We average about 18 boxes a week.
Q.What's the most expensive item that's been turned in?
A.One of our workers found a wallet with $18,000 in cash. The money was reunited with the owner, who had been put in charge of holding all the family's funds. Someone also turned in a diamond ring found in a restroom.
Q. What's your job satisfaction?
A.Reuniting people with their possessions.
(I loved that she revealed in her bio that she's reading "Why People Believe Weird Things" by the founder of the Skeptics Society, Michael Shermer.)