People while I am not defending what that CM said (which could have been taken out of context all together) but you can not expect people to know things about the park that "us" the hardcore Disney fans know or think we know?!?!? I am not saying there is any excuse for people not knowing simple things, I think they should be grabbed by the ear and draged around till they know what the &%$@ they are talking about. but you can't expect people to know things about the park that is some small that you would have to talk to Dave Smith before knowing if it is true or not.
Also there is no BAD points system. If they get bad comments they can be written up but that is it. But if wrong info is given how about either 1. telling them it is wrong first off or 2. telling City Hall so they can pass along to that CM the right info? Also going on a website or podcast and blasting Disney does not really do much, if you want something done go right to the Mouse.