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  1. #1

    • Don't Mess With The Duck!
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    Complimentary Letter For Haunted Mansion CMs + Response Letter From Disney

    Since I know some of you out there in MiceChatland have enjoyed reading my letters to Disney as well as their responses to these letters I have decided to post one more. This letter is regarding two Cast Members who work the Haunted Mansion. I wrote this to Disneyland back in May.

    My letter to Disneyland...
    _____________________
    Disneyland Resort
    Attn: Guest Communications
    P.O. Box 3232
    Anaheim, CA 92803-3232


    Dear Disneyland Resort,

    My name is Joseph Nielsen. Earlier this month, May 3rd to be exact, my partner, Robert, and I sadly visited Disneyland for what will be the last time for quite a while. Robert recently moved from Torrance, CA to where I reside in Santa Rosa, CA (nearly 500 miles north of The Disneyland Resort) to live with me.

    During this trip we both decided to ride Haunted Mansion early in the morning. It was then that I had remembered hearing rumors about a “hidden” pet cemetery that was located behind Haunted Mansion. Once Robert and I reached the steps of this fun attraction I inquired with a Cast Member working the ride by the name, Amanda, about this “hidden” pet cemetery. She informed me that there was indeed a pet cemetery located just off to the side and back of Haunted Mansion. Amanda informed Robert and me to return around noon, as then there would be another Cast Member available that could show us this hidden gem. Robert and I thanked Amanda for her help and continued on into Haunted Mansion to ride one of my top favorite attractions located at your resort!

    Later that day, around 11:45AM, Robert and I returned to see if another Cast Member had become available to show us the “hidden” pet cemetery. Indeed one had! His name is Dennis. After showing a group of guests into Haunted Mansion Dennis took us around back and showed Robert and me the pet cemetery that I had heard of and inquired about! He was very informative in giving us facts about why the cemetery is there, etc. After answering our questions and giving us a peak into a lesser-known facet of The Disneyland Resort, Dennis warmly told us to have a great day.

    Amanda and Dennis made us feel that a magical moment had occurred at Disneyland!

    Thank you, Disney, for hiring such wonderful Cast Members!


    Sincerely,
    Joseph T. Nielsen
    _____________________

    And this is Disneyland's response...
    _____________________

    _____________________

    ...Joe...

  2. #2

    • Welcome Foolish Mortals
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    Re: Complimentary Letter For Haunted Mansion CMs + Response Letter From Disney

    Haunted Mansion CM's are the Best ever! I am disabled and they treat me very well and much better than any other attraction. I give them a A++ but I have to give all the other CM's a D- I have even had some be mean and rude and one yelled at me once for using the elevator to get to the monorail which is what its meant for and for which I have used for years and told me to use the ramp only! geeez

  3. #3

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    Re: Complimentary Letter For Haunted Mansion CMs + Response Letter From Disney

    Slightly off topic...is the pet cemetary in between the mansion and the railroad tracks, or the mansion and splash mountain?

  4. #4

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    Re: Complimentary Letter For Haunted Mansion CMs + Response Letter From Disney

    Quote Originally Posted by The Mad Hatter View Post
    Slightly off topic...is the pet cemetary in between the mansion and the railroad tracks, or the mansion and splash mountain?
    It's between Haunted Mansion and Splash Mountain. It's located directly to the right of the building. The next time you get a chance take a look directly behind where you exit the ride. It's right there. Of course you could always do what I did and ask a Cast Member to escort you back there. If you're friendly and understanding enough I'm sure one will take you back there.

    ...Joe...

  5. #5

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    Re: Complimentary Letter For Haunted Mansion CMs + Response Letter From Disney

    Nice letter...and response! And the same person answered your letter once again!

  6. #6

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    Re: Complimentary Letter For Haunted Mansion CMs + Response Letter From Disney

    Once again you have sent a very nice letter. I do hope that they share the compliments with the CMs. I'm sure they will. That should brighten their day too.



  7. #7

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    Re: Complimentary Letter For Haunted Mansion CMs + Response Letter From Disney

    That guys name is crazy...

  8. #8

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    Re: Complimentary Letter For Haunted Mansion CMs + Response Letter From Disney

    Quote Originally Posted by Zeus View Post
    That guys name is crazy...
    Looks like he got a little lazy with his signature though.

    Thanks for sharing the letter!

  9. #9

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    Re: Complimentary Letter For Haunted Mansion CMs + Response Letter From Disney

    There are a lot of threads on MC devoted to all the things that are wrong with Disney (some warranted, others not). How nice to hear about a genuinely pleasant experience.

    YAY HM CM'S!!!!

  10. #10

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    Re: Complimentary Letter For Haunted Mansion CMs + Response Letter From Disney

    Very cool! Glad to hear that the CMs were kind, and also that you got to see the pet cemetery. I've never seen it in person--only in photos--and I'm hoping to have a similar chance to take a peek back there next time I visit. Good to know that CMs are still allowed and willing to show guests who ask nicely.


  11. #11

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    Re: Complimentary Letter For Haunted Mansion CMs + Response Letter From Disney

    I'll have bug some CMs to show me it next time I'm there.

    And another YAY for those CMs!
    ~Pearl~
    Yo-Ho, Yo-Ho, A Pirate's Life for Me!



  12. #12

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    Re: Complimentary Letter For Haunted Mansion CMs + Response Letter From Disney

    This thread is ideal for those who say MiceChat and APs are all whiners.

    While many have the occasional complaint, most of the time Disneyland does what we expect and then some.

    Thank you Joseph for giving credit when it is well deserved.

    Chad

  13. #13

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    Re: Complimentary Letter For Haunted Mansion CMs + Response Letter From Disney

    What a great letter!

    Quote Originally Posted by disneytim View Post

    YAY HM CM'S!!!!
    You're just saying that because you're my Haunted Mansion buddy!
    One day your life will flash before your eyes. Make sure it's worth watching.


    Quote Originally Posted by Mouse princess View Post
    Of course I am worried about your mental health. I want happiness for all. Like we can all be like the Smurfs. But without Gargomel. He was mean.

  14. #14

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    Re: Complimentary Letter For Haunted Mansion CMs + Response Letter From Disney

    I love HM and the CM's and everything about it!

  15. #15

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    Re: Complimentary Letter For Haunted Mansion CMs + Response Letter From Disney

    That's a fabulous story! Thanks for sharing!
    Jon A. Leslie
    nojarama
    http://www.nojarama.com



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