If they provided a Birth Certificate and weren't let in, then we would have a discussion. We can't fault the company for protecting itself.Originally Posted by Disneynut
People walk away pissed from Disneyland all the time, for stupid stuff. I think that's probably why they haven't made such a big deal about this particular policy. Obviously, it would be more productive to have this conversation at City Hall rather than a message board. People keep asking us questions like we're representatives or something.
So to debate this issue continually is a bit pointless. We know the OP was at fault, but he's nowhere in sight, and Disney should add a bit more to their policy regarding underage free admission, but none of us here is capable of debating in place of Disney...
But as a fellow Customer Sales Representative, I side with the CM, especially when we don't know EXACTLY what happened there. Does he deserve to be fired? For what...?