Yes, I believe it's true that the level of CM at Disneyland has dropped to an all time low. It's a sad state to see CM's who don't care about the guest experiance.
Once in a while I find a few that are just awesome and I wanted to applaude openly on the board.
New Years Eve at Disneyland is a madhouse and I know underpaid CM's are only human and we saw many sagging faces. I went into the Emporium to get my traditional 2008 ears and the pin. There were no pins left, so I was told by the CM who was looking thru her cart of pins and such. I went to pay for my ears when she came up to me and said more were coming and if I could wait 5 min. she would get me one. I was very pleased since the NYE pin is pretty much all that I get pin wise - I'm not a pin hoarder. A few min. later she came out from the "back room" with the pins. Her name escapes me (thanks to NYE fun) but she was so very awesome to go out of her way to get me the pin. Thanks Emporium Pin Lady!
Another is a group of CMs at Cafe Orleans. We had reservations for 3 at 7pm and after waiting in a large line to check in, we discoverd the reservation was MIA. They were great in explaining that Disney Dining has been having "issues" and they would seat us asap. At this time, they had stopped taking walkups totally, as announced many times while waiting in the long line to check in. The host (young asian guy) and hostess (A fluffy young lady w/ long brown hair) were awesome. We sat and had a really great waiter who was on the ball, surely after an exhausting shift - even another waitress was there with refils without asking. The food was fresh and the best I've had at Cafe Orleans.
I made a mental note of all these CM's names but unfortunetly the NYE fun made me hit erase. In any case they deserve some applause and my thanks.