Of course, I say this every time I end up there. One of these days I'll learn my lesson, but I wasn't about to miss out on my friends' celebration dinner.
That aside, however, I really have to say I *hate* the way they run that place. It isn't so much the food (the beef nachos were great, but the tortilla chips were NASTY), and not even necessarily the service, at least, not the service provided by the wait help. It's the restaurant's anti-customer policies that make me hate them EVERY TIME I go there!
So, we had a ginormous group, nearly 40 people, spread across 2 20-person reservations because when Kat made the first ressie, they were all "And no more than 20, right?" Um... sorry, you don't want more customers? Anyway, so we get the bill for our 20 (okay 16 or so on the patio), and, much as we expected, there was gratuity already added. No problem with that, 16% gratuity, fine. But what is a 4% administrative fee???? Wait, that's because we had reservations??? Well, I guess they should always charge me that, because I have serious reservations every time I step foot in that place, if you know what I mean.
But wait! There's more!
As you may or may not know (given how loath they are to give it), TJ's has an AP deal. Not so much a discount as a "deal". Anyway, for two entrees, you are supposed to get a free appetizer (or is it 4 entrees? I can't keep track because of the wierd policy they have there). Anyway, every time I go the answer is different. One time, we brought in a big group -oh yeah, it must be 4 entrees to an appetizer- and we should have gotten 3 free appetizers, so we order 3 appetizers and when the bill comes they charged us for 2 of them - basically saying only 1 free appetizer per party. WHAT???? Um, NO!
This time, they said because we had reservations, we didn't get the AP deal, so no free appetizers. Because we.... what?!?!?!?
So word to the wise: for heaven's sake do not give the restaurant any notice that you're coming, because they'll reward that favor with a 4% administrative fee AND refuse to honor their AP deal.
Not that that's any different from any other time - I have not ONCE gone there that there weren't issues with the AP deal. They flat out do not want to honor it. One wonders why they offer it in the first place if they're just going to piss off the customers they attract with it.
Rest assured, I will NOT be going to Tortilla Joe's again. Unless I'm having "water" and the event is as compelling as last night's.