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  1. #1

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    Who would I email/write to...?

    I was in the parks on Monday. It was my girlfriend, my brother (who is also a mice chatter) and I. We had gotten off Innoventions, and wanted to go on the train. But as we walked up the path, guess what we were met with?

    If you are getting on the train station at Tomorrowland, or getting off at the Tomorrowland station, you have to walk by a designated smoking area.

    Are you kidding me? There were like 30 people all smoking it up right across from the Autopia. How long has this been going on, and who do I write to to complain.

    I've been an Annual passholder since 1995, and I've never wanted to complain about anything more than this (even after they opened California Adventure with half the entertainment promised, after they closed Captain EO (my favorite attraction) and replaced it with something that should have been retired years ago, and even after they closed my favorite ride the PeopleMover).

    >_> Sorry for the rant ^_^

  2. #2

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    Re: Who would I email/write to...?

    Oh, let's start the weekend off with a smoking at Disneyland thread. They always add a ton of goodwill via the polite sharing of different opinions and viewpoints. I can't imagine why anyone will get bent out of shape over this topic.

    Please hold off for just a moment while I grab my popcorn and flameproof suit.

    PS I love that you threw in the "I've been an AP holder since xxxx" line, that never gets nasty comments started.
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  3. #3

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    Re: Who would I email/write to...?

    The smoking area has been there as long as I can remember.
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  4. #4

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    Re: Who would I email/write to...?

    It's been there for a while, and if you're in line for Autopia ... the smell of exhaust fumes from the cars and the second hand smoke is some experience!


  5. #5

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    Re: Who would I email/write to...?

    Are you wanting to complain about the location of the designated smoking area, or just about people using it? Personally, I'm always glad when smokers actually use the smoking areas instead of lighting up randomly in the park.
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  6. #6

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    Re: Who would I email/write to...?

    You can go to the Disney website and send a comment through the site OR you can do a search on this site for smoking issues and you'll discover that this topic is far worse than beating a herd of horses.

    I am going to the store now to pick up the licorice and diet coke for the time that this thread lasts.

  7. #7

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    Re: Who would I email/write to...?

    The smoking area has been there since Nemo opened. The smokers gets a good dose of the Autopia fumes!! The old smoking area used to be by the Matternhorn and the Auto 3 area before Nemo opened.

  8. #8

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    Re: Who would I email/write to...?

    It's been there since they closed the one across from Matterhorn to make way for Nemo queue.

    Until they outlaw smoking entirely and give people nicotine patches at the turnstiles, there will be smoking areas somewhere inside the Park. This seems to be the best they could come up with in Tomorrowland.
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  9. #9

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    Re: Who would I email/write to...?

    That smoking area has been around for quite some time. They moved it there when the Finding Nemo Submarine Voyage attraction opened to accommodate the really long lines. It used to be just across the Matterhorn, but it is now used for the line for the Submarines on the really busy days.

    I do, however, agree that they shouldn't put a smoking area right where guests have to walk right through if they entering or exiting the train station. I can't stand the smell of cigarette smoke (I can't understand how anyone could), so I usually try to avoid the Tomorrowland Train Station. After all, I really don't want to inhale second hand smoke and get my lungs all messed up (And I really can't understand why anyone would).

    And I can't understand why people have to come here to ask everything. If you want to know where or whom to write to, look it up. Go to Disneyland.com, or the Disney Company. When people ask what the crowds will be like on a certain day, How should I know, that day hasn't come yet!

  10. #10

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    Re: Who would I email/write to...?

    I would love to be in the park with a fire extinuisher and when I come across smokers I want to yell out, "FIRE!" and spray them with the extinguisher. I would tell them that they were smoking and I must take appropiate actions!!

  11. #11

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    Re: Who would I email/write to...?

    I'll take a moment to jump on your bandwagon and skip the red vines and cherry coke just yet. I think you have a right to voice your concerns around here and being new, might not have realized that this subject has come up more than once around here. Yes, Disneyland allows smoking and thankfully, they have some areas that it is limited to - but are all these areas in the best locations for the rest of the guests? No. Could that be changed? I think so.

    My daughter has compromised lungs as a result of being born very premature (16 weeks early). She does ok if she is around limited cigarette smoke but walking through the smoking areas can put her in a long lasting coughing fit. It isn't just at DL either - in Washington State we now have laws that involve no smoking any closer than 25 feet from the entrance to a business. So, they smoke along the sidewalks leading up to the doors instead and usually, the business or mall has created a smoking area along the walkways. Most of the time, we can avoid this by using a different entrance. Same thing at DL - we just don't get on or off the train at Tomorrowland unless the smoking area looks thin enough for her to make it through. This is only a problem if she really wants to go to the Jedi Training Academy and the show is starting *rightnow* - she is old enough now that she says "Mom, I'll just hold my breath until we are past it." It works, sort of.
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  12. #12

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    Re: Who would I email/write to...?

    Quote Originally Posted by InnerSpace View Post
    And I can't understand why people have to come here to ask everything. If you want to know where or whom to write to, look it up. Go to Disneyland.com, or the Disney Company. When people ask what the crowds will be like on a certain day, How should I know, that day hasn't come yet!
    Easy...the OP's a n00B. It seems like a good question and by the looks of some of the responses, it will liven up the boards a bit

  13. #13

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    Re: Who would I email/write to...?

    Quote Originally Posted by Legally Brunette View Post
    Easy...the OP's a n00B. It seems like a good question and by the looks of some of the responses, it will liven up the boards a bit
    Agreed. We are all starting to 'come down' from the Duck's thread chronicling his unjust reward, and we could use a little pick-me-up.

    In any case, to answer the OP's question, you may write:
    Disneyland Guest Relations
    1313 Harbor Boulevard
    Post Office Box 3232
    Anaheim, CA 92803

    or I suppose you could call ((714) 781-4773) or e-mail, but I doubt this would be taken as seriously (assuming the written reply will be taken with any measure of seriousness either).

    What would you say in your letter? Would you propose they move the smoking area?

  14. #14

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    Re: Who would I email/write to...?

    Luckily i never board or depart the train in Tommorrowland, so I didn't know about this area. That sounds bad. Nothing like walking through a cloud of smoke to ruin a magical day. I'm heavily allergic to cigarette smoke.


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  15. #15

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    Re: Who would I email/write to...?

    Not a fan of cigarette smoke, but walking through a smoking area once or twice a day is a non-issue for me.

    I imagine Disney put the smoking area in the best possible spot they could. I can't think of any better locations for a Tomorrowland smoking area off hand. Maybe the perpetually unused outdoors Star Tours queue?

    No harm in writing them a polite note or making the call if the issue truly concerns you.
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