I love looking at shoes on zappos.com, but I've only ordered from them a few times. The last shoes I got were too big, so I sent them back no questions asked. They're great about returns. The other 2 pair fit fine. Well, no that's not entirely true. One pair were these gorgeous silver Charles David shoes. They're about 1/8 of an inch too short and my heel very slightly sticks out the back. It was the last pair in my size they had and they were regularly $250 on sale for $50. Yeah... I kept them! They were too pretty go get rid of!