Ok, first off, mind the thread title there......
I had asked a few certain people on here, and was told that a thread about bad service at the Disney parks is usually advised against on here. Mainly because there are cast members that are Micechatters on here, and among other reasons I'm not going to get into. So this thread is EXCLUDING any bad experiences inside any Disney park. And mainly focused on bad experiences outside the parks. So if you got poor service at another theme park, or at a Wal Mart, Target, a Costco, or a grocery store or a restaurant, or any other non-Disney place, feel free to rant or vent, or just share your experience.
But also as the threat title entails, feel free to also share your really good experiences too. Like if you got really good service at a restaurant, and you left the waiter/waitress a really good tip, tell us why.
Just for the sake of our Disney cast member friends on here, leave the Disney experiences out of it.
But I'm gonna start because I've got some ventin to do.
Warning! Incoming Rant Alert!!!
Last Thursday, on July 2nd, Becka, Aiden, and I went to the Ruby's diner in Fullerton on the corner of Orangethorpe and Harbor, not too far from Disneyland. Lately, I've gotten to love their milkshakes there, they're awesomely delicious. The best part, is that they not only give it to you in one of those tall milkshake glasses, but they also give you the tin glass they used to mix it in, which still has ice cream in it, and is ICE cold, and is halfway full. But after the POOR service we received, twice within 7 days, no shake is worth this service I'm about to describe.
So on the 2nd, we went in and had ordered our food. One of the waiters brings our food, (mine and Becka's.) But didn't bring Aidens. They had neglected to cook it. And by this time, Aiden was already throwing temper tantrums (he hadn't taken a nap that day) and when he didn't get his food, his tantrum gotten worse. Now just before they brought the food, I had taken him to the car to try to calm him down. I brought him back, the food was there except Aidens, and his attitude got even worse. We walked out, getting our food to go, but without any milkshakes which was the purpose of us going, and that was that.
Annnnnnnd then there was tonight, July 8th, where the 3 of us went to the same location. We were immediately greeted by the hostess and taken to our seats, but she neglected to grab a kids menu. Which my wife had to get back up to get him one from the hostess. Aiden was being a lil more behaved this time around. But we sat there for a couple of minutes, and no one came. Usually, after about 2 to 3 minutes, (and this is at any restaurant) a waitress or waiter comes to the table, welcomes you and takes your order for drinks, or your full order if you're ready. Not a single person came to the table. And it's not like they were short staffed. There were others, plenty of others, that were around doing nothing. We sat there for like SEVEN MINUTES without a single person coming by to say even a word like it will be a few minutes. At the 5 minute mark, I looked at Becka, who was also getting agitated, and said "Want to wait like two minutes, and then just leave if no one comes?!" and her answer was yes. I turned on the stopwatch on my cellphone and started counting the time. Two minutes came and went, and we got up to leave. It was at this point when the manager Buddy started approaching us asking if we had been helped yet. (who was talking to other customers casually nearby, btw) We both said we had been sitting there for the last 7 minutes and no one has come, we were being ignored, and we were leaving. The manager tried to apologize, but we weren't having it. This was around 7:30 and we ended up having dinner an hour later at IHOP near Disneyland at Katella & Harbor. There, we waited like 5 minutes just to get seated!! Where we were like 1 group out of like 6 or 7 separate groups who were waiting to get seated. But finally we got seated, and then our evening went smoother from there.
But back on the Ruby's thing. When we got home, I went online and sent in a formal complaint to the restaurant's website. It is rediculous that the same restaurant would give out pathetic quality service TWICE within one week. I basically told them we're not eating at a Rubys again, and that they've lost our business. We'll take it to other places where customers are respected, not ignored. And that being in customer service for most of my job life, I know that a company, regardless of industry, makes it's best business on word of mouth advertising. If a person receives good service from a company, they're more likely to tell their friends and family about it. If they receive poor service, they're HIGHLY likely to tell their friends and family about it, telling them not to go there. Think about it. If you had a good waitress at a restaurant somewhere, how likely are you going to tell others about it? Not likely, unless it was REALLY good. Cause eventually, you'll forget about it. But the bad ones stand out, cause they make you mad about it. So you tell everyone you know. So hence, I'm on here, venting and telling others not to go to the Ruby's in Fullerton.
That's enough venting for now. Remember though, keep it Disney free!