Okay so, today was one of the worst days in my career. It started out well enough at 7:00 this morning. My 7:00 and 8:00 dogs arrived on time and I was well on my way to a great day and the prospect of getting out early, let alone on time at 3:30.
9:00 rolls around, when a bather who Iíll rename Ben, is supposed to show up to do the bath only dogs scheduled for the day. His first three appointments show up but Ben does not. We try calling his phone but it goes straight to voice mail. Great. Ben has a history of calling about a half hour into his shift and calling in ďsickĒ, so we thought this was one of those days.
At 10:30, after us three groomers had resolved to somehow squeezing in one of his dogs apiece, Ben calls. Heís sorry but his mother didnít wake him up. Heís 20! Iím sorry but my mother didnít wake me up this morning either (and hasnít since I was uh, six?)! So weíre just glad heís going to come in so we donít have to worry about doing the 11:00 bath only dogs.
He doesnít show. He doesnít show. Weíre fuming mad because he keeps calling to try and call in sick and we, or the managers in the store, wonít let him. 11:45 rolls around (I could already feel the bolts in my neck loosen, threatening to detach from my head altogether) and I pick up the phone as it rings. Itís my buddy, Ben: ďIím on my way. Iíll be there in 15 minutes.Ē
12:30 rolls around, when the evening shift of groomers shows up, including our Salon Manager, who Iíll rename Stacey. Now, weíve been having issues with Stacey lately because sheíll fly off the handle at just about anything (she just found out sheís pregnant which explains a lot of her irrationality and emotional outbursts). But weíre glad that Ben shows up AFTER she does! Nearly four hours after his shift was to start! Weíre waiting for the fireworks to comeÖ. And they donít.
Instead she starts getting snippy with US! Because thereís hair on the floor, thereís a dryer out taking up space, whatís this suitcase thing doing out? Whose cell phone is this? What is this doing HERE for? HELLO! Weíve just gone through the last three hours batherless (which means we have to field the calls that inevitably come on a Saturday AND do his dogs AND check in his dogs ANDÖ ) and sheís complaining to US?
We were disappointed, to say the least. This from the woman who took one of the groomers into the office yesterday to complain about and write her up for excessive tardiness and absences (which, granted, are inconvenient, but she has a medical condition that requires such unreliability) and kept her in the office and made her cry for TWO hours!
So, I keep my mouth shut so I donít fly off the deep end and do something Iíll later regret (donít know why. Seems like everyone else can do as they please and not get fired. But you watch, Iíd be the first ďexampleĒ). When I take the dog Iím working on into the back kennel area to switch him out for another dog, I see her in the bathing area with Ben. Talking. Joking. Laughing. With the delinquent who, in my opinion, should not have come in at all because, if I had been manager, he wouldnít have a job anymore.
Iím so angry right now. Iím hurt. I feel like Iíve been cheated out of something. I was at work for nearly 15 hours today and this jerk left TWO hours after he arrived because his ďshift was overĒ. !!!!!!!!
My job is hard enough between the dogs and pet parents themselves, not to mention my injury is inconveniencing enough with all the breaks I have to take to keep the pain/swelling down. I donít need this!
Iím angry because my perfectly good Saturday afternoon has been ruined. Not so much by one thing, but by the whole situation. I was late getting home, which meant I was late for dinner, which I was late for family time. Iím hurt because I felt like I was being targeted for something I didnít do and, by the way, have NEVER done. Iím trying to forget it so I can have quality time with Bryan but I decided I have to get this out to try for that goal.
I have to know whether this guy was even written up, let alone threatened with his job. I can honestly say I donít know if he was. But I need to know because if he wasnít, I want to confront Stacey on this behavior of his and hers in a civil manner, but I donít want to if she has already done something. Iím going to lay it all on the line and let her know I donít appreciate being treated the way I was treated today.
Honestly, if I had been manager, I would have come in early and done the three bath dogs instead of making three groomers, who will NOT get paid for it, do it. That is the reason why she has the gold name bag, why she gets the higher commission, and why she gets the weekly and quarterly bonuses. She gets those things because it is compensation for being inconvenienced when an employee doesnít measure up. WE donít get those things!
I really wish Iíd get promoted.
Iím sorry, thanks for the rant.