Man sues Disneyland
13/09/2005 11:52 - (SA)
Hong Kong - A day after opening its US$3.5bn theme park, Disney was on Tuesday already facing a lawsuit from a disgruntled visitor.
Hung Wah-fung, 45, says the queues were so long when he visited with his wife and two sons on a rehearsal day for the park on September 4 that he was unable to get on some of the rides.
He lodged a case with the city's Small Claims Tribunal on Monday and is seeking a full refund of his ticket and transport costs totalling HK$1 383.60.
A number of visitors complained of queues of more than two hours for some of the most popular rides during the September 4 rehearsal day when 30 000 people visited the 126-hectare park.
Disney acknowledged there were long queues and said it might lengthen opening hours at the park to ease the pressure on popular rides, like The Many Adventures of Winnie the Pooh.
Hung, a consumer rights activist, bought his tickets at a charity auction and wants any award by the Small Claims Tribunal to be donated to charity. The hearing is set for November 9. Hong Kong Disneyland was officially opened Monday in a glittering ceremony attended by China's Vice-President Zeng Qinghong and Disney Chief Executive Officer Michael Eisner. - Sapa-dpa
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Activist sues Disneyland
From correspondents in Hong Kong
A BEAMING Mickey Mouse wasn't enough to please a Hong Kong consumer activist, who is suing Disney's new theme park for nearly $HK1400 ($234) for poor crowd management.
Hung Wah-Fung filed the case in a small claims court on the resort's opening day yesterday, a judiciary spokeswoman said.
Mr Hung bought four tickets for his family to the park last week on a charity day when a capacity crowd of nearly 30,000 squeezed into the 126ha resort, causing long queues at rides and filling restaurants and cafes.
Some also complained of waits of up to three hours for rides and meals.
"I was shocked by the poor crowd management of the park," Hung was quoted as saying by the South China Morning Post.
"Visitors had to spend hours in the rain queuing for rides and food. It seems that the park only wants to squeeze as many people in ... as possible in order to make money," Mr Hung, who has visited Disneylands in Paris and Tokyo, said.
"The Government has invested $20 billion in the park and every cent of it is earned by taxpayers through hard work.
"However, instead of hospitality, they were treated like guinea pigs. This is intolerable," he said.
Mr Hung is suing for breach of service and requested that his ticket costs and transport expenses be reimbursed and given to charity. The case will be heard on November 9.