Hong Kong Disneyland's response:
Dear Sir / Madam
I refer to your recent article entitled "Mum claims daughter was nearly kidnapped in HK Disneyland" on June 28. I would like to clarify a few points related to the incident that you relayed in your article.
The incident concerned took place on June 21, 2011. We received an email from Ms. Gigi on June 27 about the incident.
Straightaway, the head of our security team contacted the family on June 28 to follow up with the concern expressed by the family.
According to Ms. Gigi's husband, when they were visiting Hong Kong Disneyland, they found two women talking to their daughter.
However, Ms. Gigi's husband told our head of security that they could not confirm their suspicion about the women.
He also said that his family enjoyed their visit at the Park and plan to visit again.
We fully appreciate the couple's concern and thank them for their information.
We have tried our best to understand the situation and explore what we can do to follow up, but it is quite difficult given the lapse of time.
We also understood from Ms. Gigi's statements in your on-line posting that the family thought that their suspicion might just be a misunderstanding.
Nonetheless, we thank Ms. Gigi and her family for reminding us to be vigilant about the safety of our Guests.
We would like to assure Ms. Gigi and other Guests that Guest safety is our top priority. There have not been any reports of a missing child since our Park opened in 2005.
All of our Cast Members are trained on how to provide immediate assistance to Guests if they are looking for their children. In addition, if Guests should need further assistance in locating their children, they will be quickly directed to Guest Relations inside City Hall, on Main Street, U.S.A. in the Park.
Such requests for assistance will be sent immediately via radio to all Duty Managers and Security Hosts around the Park for their urgent attention and action.
We also earnestly request Guests to approach our Cast Members immediately should they encounter similar matters, so as to allow us to provide speedy assistance and resolve the matters.
Given that we take security matters seriously, we would like you to publish our response to complete your report.
Thank you again for your attention.
Public Affairs Hong Kong Disneyland