Financial Secretary Henry Tang said Thursday he is confident the Disneyland management will improve operational arrangements to avoid a repetition of the chaos that occurred during the Lunar New Year when hundreds of ticket holders were denied entry.
Tang made the comments after a four-hour meeting with the theme park's management at Central Government Offices. He said the government had expressed concern over the incident and the effect it would have on the tourism industry.
"Disney promised to learn from that incident and said it will adopt measures to improve admission arrangements during holidays and to communicate with the local and mainland travel industries," Tang said.
Disney managing director Bill Ernest said both sides had agreed to hold regular meetings since Hong Kong Disneyland was a joint project between Disney and the government.
"We talked specifically about the peak seasons, such as Christmas and Chinese New Year, and we talked about the ongoing success of Hong Kong Disneyland. We had a great meeting," Ernest said.
Meanwhile, Disney's public relations and sales team held a separate meeting with the travel industry in a bid to seek solutions to problems.
Hong Kong Association of Travel Agents chairman Michael Wu said Disney had promised to set up a hotline for travel agencies with regard to park admission arrangements.
"There's also to be a notification mechanism as well as arrangements enabling us to book in advance specific dates for our tours," Wu said.