For any of you who have quit a job that you have hated, you will know that there is a sense of liberation and elation that comes when you look at your boss and tell them ‘I Quit!!!’ This is followed by you and your friends going out for drinks afterwards, stumbling home, and the bliss of being able to sleep in the next day.
This is what I just did. Up until a few hours ago, I worked for an alarm company doing customer and technical support. The pay was decent, but you aren’t paid to help people here. You are paid to tick them off. About 9 out of 10 calls I get are people calling up to cancel service because of the rates, or because they are moving, or any one of a multitude of reasons. My job was to tell them ‘No. We’re not going to let you cancel, and we’re going to continue billing you. If you don’t pay us, we’re sending you to collections and ruining your credit’. What gives the company the authority to do this? Whenever someone gets a new alarm service, they have to sign a contract. Within this contract is a renewal clause where after the initial term, the account will renew itself from 1-5 additional years. This is usually hidden within the fine print and when someone signs the contract, they are agreeing to the renewal.
You don’t know how hard it is to have to tell an elderly lady who’s just lost her husband, has limited income, and is moving into a convalesant hospital that we can’t cancel her because her account renewed itself 2 months ago for 5 more years. You don’t leave here with a good feeling at the end of the day, and when you get up in the morning, you find yourself dreading coming in here, wondering how many people are going to yell and scream at you today.
Fortunately I have a new job lined up for Monday. The pay is a bit less, but the commute is like 10 min, and mass transit goes from the front of my apartment and lets me off right in front of my new office. This beats the hour + commute I have each way right now. Instead of being up at 6, I can now be up at 8 (Oogie is not a morning person), and the office is right across the street from Pixar. I’m also getting free gym membership, and they provide lunches to the staff every day. As far as what I’ll be doing, I’ll be building databases for HR departments and doing tech support for them. Something that I feel will be more rewarding than telling people ‘no’ all the time.
Any case, thanks for letting me vent.
How about you guys? Let's hear your stories of quitting someplace you hated.