This probably isn't the best way to make a first post here on micechat, but I really havent had anything to contribute until now. It really disappoints me to make this my first contribution about the mishandling of the "day after" event merchandise. I am in no way a complainer, and usually hold my tongue, but seeing how this isn't the first time Disney Events/Merchandising have made bad decisions that affect all of us, I feel the need to share my story.
I was unable to get through to buy the "Hitchhikers" package event tickets, and everyone already knows the flaws of that system failure and fiasco. But to add insult to injury, the scalpers were allowed to resell their tickets on ebay for hundreds and sometimes thousands more than they were worth, aside from the fact that Disney Special events eventually harbored the scalpers by allowing transfer of ownership via the phone in/name switch.
Now since the event was last night, and the day after every special event, Disneyana usually carries the merchandise of what was left over. This is where the problem begins...
I head out to Disneyland and arrive at 7am, not realizing that the hours changed from 9am to 10 am. Ok, my fault, and no big deal, as I wanted to be a little early to ensure I would be one of the first in the Park to purchase items released last night.
I wait it out, and 10am, I'm standing in front of Disneyana. Being the inquisitive guy I am, I peeked into the store, and did not see any of the merchandise displayed on any of the shelves I could directly see. I waited until 10:15am, and Disneyana still was not open. A couple minutes pass, and a cast manager came up to myself and informed me that Disneyana would not be opening until 10:30am, which just seemed odd, since the park opened at 10am. Anyhow, she then asked me if I was looking for something specific, and I told her the merchandise that had been released for 09/09/09 event. She proceeds to notify me that Disneyana would not be stocking that merchandise until after the 14th, and the reason being was it had to be inventoried.
Now my first reaction was in thought, as I was thinking "Wasn't the event based on the Random Selection Process, in which case, everything limited edition would have already been accounted for?"
and if products are open edition, then it should have hit the shelves at Disneyana by opening time. It did for the Shag Merchandise after the Cocktail reception, so why would I think anything less?
But something just made me ask, "Are you sure the stuff hasn't been moved to D23"? She assured me it was being inventoried, so who am I to challenge her answer, right? Well I should have known better. A guy walked up to where I was standing and asked if I was waiting for Disneyana to open to purchase the HM leftovers. I told him I was, but that I had been informed by a cast manager that Disneyana was not offering any Event merchandise until the 14th or after....He looked at me as if I were pulling his leg, because not 3 minutes before he walked up, he told me he was on the phone with his friend, who was at D23 that very moment, and his friend(at the convention) stated that he was standing in front of the leftover released merchandise, and that alot of it was going quick.
Needless to say, I feel cheated, and betrayed by Disneyana. If this was their intent to release anything leftover from the event, they should have stated so, on their website that listed the 09/09/09 event. The only email I received about anything being held back was the Olszewski Illuminated Hitchhiking Ghosts Light Box, which I felt was also a bit strange since it was to be an open edition. I got that email, but did not see anything posted anywhere stating that the Haunted Mansion 40th Anniversary Event merchandise would not be available in the Park until after D23.
I am completely disgusted with the way Disney Event Services have handled situations, and this was the proverbial "straw that broke the camels back."
In no way shape or form should the 09/09/09 event merchandise been made a D23 convention exclusive, ESPECIALLY the open edition. It really made me think that Disneyland no longer values the return guest. Yes, I have a Premium AP, first year, but I have been attending special events since 2000, when I attended the Pirates of the Caribbean merchandise nightmare. One would think that after ALL of the Special Events they have thrown, they would have a system down, and it would run like clockwork, but unfortunately, all I see is them getting worse, each time. They seem to outdo themselves in communication failure, merchandising placement, and basic organization skills.
Does anyone feel differently, and do you think Disneyana/Event Services are justified in selling another events merchandise at another event, before allowing the quests attending the park, without any disclosures or notices?
Sorry for the long winded rant, but I really am that dissapointed in Disneyland's total disregard for the real fans and collectors. I almost think that Disney would rather cater to scalpers and secondary resellers, since they invariably harbor this type of behavior, and show no willingness to correct and change these situations.