This "verbal comments only" at Guest Relations is horsedoodoo. This, looking out for those who articulate things more efficiently in the written rather than vocal domain. If Disney is so scared of being accused of idea-stealing, surely a few sentences of fine print on the applicable forms could fix that.
This could be a cause of lost business. Not a lot of course, but in present economy that small amount of lost business counts for more than usual.
That stuff about letters back from the legal departrment is no joke. My 7 year old decided to write a 'fan letter' to Disneyland back in May. In late July she got a form letter response back from the legal department. Pretty dismaying for a 7 year old. She got her first lesson in corporate Disney the hard way.
Who wants to send some snail mail to Burbank, that is nothing but a rant, without any actual suggestions, mentions of visits, or content?
Personally, the whole thing (to me) is nothing but a loophole to eliminate more service to the guests. Customer service is slipping across the company, and this is the perfect excuse to close a method of open-communication. If people submit their ideas and then they want to sue Disney over them, isn't that why they have the team of lawyers? Instead, they use this excuse, close communication, and then people's frustrations will really go unheard.
This probably explains why my letter to Pixar was never replied to - it's just easier to round-file it, and claim that the lawyers don't want to get involved.
The current daytime parade at Walt Disney World only dates back to 2001 when it was the Share a Dream Come True Parade built for the 100 Years of Magic. When the accident involving the massive Princess float occured, it was replaced by the caste unit that dated back to the 1990's (or before) but it's since been replaced by a modified version of the original Princess Share a Dream Come True version.
Great update, Al! I never felt that Disney really listened to guest complaints anyways. But the fact that they will not take any written correspondence just sounds stupid. Does Disney have to respond to stupid lawsuits with stupidity of their own? I think not!
As to the Garden Walk. If Disney were smart they would buy that area when it sinks financially. Then build some transportation system to connect the hotels and shops to the rest of Disneyland. That is what is needed to make that area successful. It also cannot be a "mall" themed shopping center. People want something more when they are vacation. It needs some period theming to make it more fun to shop there. Malls are in decline nationally.
Jiminy Cricket Fan
Giving a company advice (in the form of a complaint) is not "consulting." There was no agreement by the company to accept services in exchange for money. One should not suggest there is some unspoken agreement otherwise.
(Now, if Disney's lawyers take my advice and run with it....)
"Here You Leave the World of California Today and Enter the World of, um, er, California Today."