I recently was the seller of a product I advertised on a web page (with pictures) that now the buyer wants a 100% refund.(Used product)) In short: 1. The buyer didn't want to purchase insurance on the package. 2. The buyer requested I give the package a $20.00 value so he would avoid import taxes of his country. (Sweden) When the package left my hands it was 100% fine.(As seen in the pictures I posted) When he received the package the merchandise had been damaged from the postal carrier. (Either UPS or Swedens) Prior to shipment we split the cost of shipping. Now he wants a 100% refund because it's damaged and he wants me to pay for shipping the package back.(split the cost) 1. Am I liable for damage caused by the postal carrier? 2. He didn't want insurance and requested the declared value of $20.00. So collecting from the postal might be hard. I did offer to refund him $100.00 on the return of the product, but he refused. I am fairly new to this type of situations and wanted to ask for HELP....Right now the case has been turned over to paypal for their final decision. Did I do all the right things to cover myself? Does he really have a claim against me? Losing sleep over this thing! Gota go to Disneyland! Thanks for your help...If you would like to read the Case comments from buyer to seller I would be more than happy to send it to you. Thanks..