don't know how they wrote this with a straight face. This was a real
> >memo sent out by a computer company to its employees in all
> >It went to all field engineers about a computer peripheral problem.
> >Especially note the last couple of sentences.
> >Re: Replacement of Mouse Balls.
> >If a mouse fails to operate or should it perform erratically, it may
> >need a ball replacement. Mouse balls are now available as FRU (Field
> >Replacement Units).
> >Because of the delicate nature of this procedure, replacement of mouse
> >balls should only be attempted by properly trained personnel.
> >Before proceeding, determine the type of mouse balls by examining the
> >underside of the mouse. Domestic balls will be larger and harder than
> >foreign balls.
> >Ball removal procedures differ depending upon the manufacturer of the
> >mouse. Foreign balls can be replaced using the pop off method.
> >balls are replaced by using the twist off method. Mouse balls are not
> >usually static sensitive. However, excessive handling can result in
> >sudden discharge.
> >Upon completion of ball replacement, the mouse may be used
> >It is recommended that! each person have a pair of spare balls for
> >maintaining optimum customer satisfaction.
> >Any customer missing his balls should contact the local personnel in
> >charge of removing and replacing these necessary items.
> >Please keep in mind that a customer without properly working balls is
> >an unhappy customer.