What do you think of this?

[twinmom]

A friend of mine is going to WDW in May; she wrote this to me the other day:

I called Disney to ask them some questions about a few restaurants and the dining plan we purchased. Here's what transpired.

Me: (VERY bubbly) Hey there! I have some questions about the dining plan....bla bla bla....

Disney girl: Did you book your reservations yet?

Me: I'm in the process of doing that now but I have some questions...

HERE COMES THE SARCASM...

Disney girl: You REALLY need to book now. Ma'am, we book 180 days in advance, we're already taking reservations for September....you don't want to get bad times. Are you ready to book now?

Me: No, I gotta check with the other people going....

Disney girl: I'm gonna ask you three questions (VERY CONDESCENDING TONE). You can answer them in your head.......or out loud....doesn't matter....1. Do you want to wait 4 hrs in line? 2. Do you want to feed your kids dinner at 10:00? 3. Are you ready to make your reservations?

Me: Welll....aah...well...erm...yeah but I have to call back. What's the best time to have dinner?

Disney girl: It's summer, there is no best time....

Me: I'm not going in the summer..I....(CUT ME OFF)

Disney girl: YES YOU ARE! My kids are out of school at that time, it's summer....

This is Disney for crying out loud. It's supposed to be the happiest flippin place on earth right? I didn't get a "have a magical day" closing to the call. She didn't sprinkle flippin pixie dust on me like she's supposed to. She just took Tinkerbelle's flippin magic wand and shoved it up my @$$! Heck she the damn dust and put a fan in front of it and blew it in the other direction cuz I HAVEN'T BOOKED MY DINNER RESERVATIONS YET!

She called back later on and got someone who was much nicer. I think she needs to call and talk to a manager about the attiude of the first gal.

[Mac Daddy]

Is she sure she had the right number? It was probably Domino's and they were having fun with her.

[Mac Daddy]

Either that or the Disney chick has a substance abuse thing going on...

[Tui]

cut her....

[splashmountainfreak]

I would have hung up on her the minute she started acting b*tchy

[SCUBAbe]

hmmm...I don't think much of it....When I call disney I dont' expect to be sprinkled in "pixie dust" and have my backside kissed...that being said ///if I'm being treated in a manner i find sub-standard I either ask for a supervisor or call back....I don't continue the conversation...

[Princess Buttercup]

Disney girl: You REALLY need to book now. Ma'am, we book 180 days in advance, we're already taking reservations for September....you don't want to get bad times. Are you ready to book now?


Whoa. That sounds like a pushy replyand question!


Disney girl: I'm gonna ask you three questions (VERY CONDESCENDING TONE). You can answer them in your head.......or out loud....doesn't matter....1. Do you want to wait 4 hrs in line? 2. Do you want to feed your kids dinner at 10:00? 3. Are you ready to make your reservations?

Again, I can't belive she was being so pushy when your friend was just trying to get information. I am really surprised. She can't possibly have been trained to say all that!

Disney girl: It's summer, there is no best time....


This is the point where I definitely would have asked for her name and then asked to speak to her supervisor!





She called back later on and got someone who was much nicer. I think she needs to call and talk to a manager about the attiude of the first gal.

Thank goodness. I agree with you that she should let the manager know about the first conversation.

[dsnylndmom]

I totally would have gotten her name and asked to speak to a supervisor. That is ridiculous.