Well, I have made a lot of purchases from Amazon.com regarding DVD's and Books and never had a problem, but now I have had such a bad experience with them I will never use them again no matter how much money can be saved. It's just not worth the trouble when they make a mistake and refuse to do anything about it.
Sometime back in October I saw that they had the deluxe Superman Movie set that has 14 discs and lists for $99.99 and that it would be shipped on December 2nd. There price was $69.99. This worked out fine for me as my Pension Fund money is deposited on the 1st of every month. Well, while I was at Disneyland on Monday they placed a hold on the $69.99 and never even bothered to tell me. When I got home, my bank account was overdrawn (I use Debit card that is tied to the checking account).
I called the bank and they told me that Amazon had place the hold. I told them I had just cancelled the order (it had not been marked as shipped so I was successful in this cancellation) and they told me to have Amazon send them a fax (they gave me the number) on their letterhead that the order had been cancelled and to remove the hold they placed on the money. Amazon refuses to do this simple thing and now I will be charged overdraft fees and there is nothing I can do about it.
I have sent them three responses now to their stupid emails making the request and giving them the number and they keep sending back form emails asking for the bank name (which I have also given them three times) and the phone number (Three times again) and then state that there policy is blah blah. They said the item would be shipped on December 2nd and then placed a hold on the C/C five days before this date. Why? I don't know, this has never happened before. They are quick to take my money, but refuse a simple request to release the money they put on hold. Needless to say I am not using them and just let you all know, think twice before using Amazon dot com. They don't play fair.