On October 30th I pre-ordered the Tonner Doll Voldemort in suit. It was to be shipped on December 4th. I called the day before to verify that it would ship and was told yes. Dec 4th came and went with no notice of shipment and nothing showing on My Account for FAO Swartz. I called again this time was told they did not ship, they do not have them, and even called back later in the day to inform me they had no idea when they would arrive. This is the doll in question:
Then I contacted Tonner Dolls and asked if they had an answer. They said that they shipped the dolls to FAO Swartz a week ago and that they definitely had them and could not understand why FAO was denying they had them. I again called FAO and the girl that answered this time said they did not have them in stock, then when I told her that Tonner said they did, she changed the story to they are in the warehousd waiting to be shipped on the 12th. I then also told her that the Tonner Rep and told me they were shipping today (which she did, I was not making it up) and again the story changed to it's in our warehouse to be shipped today with arrival scheduled to be the 12th.
After all this, and it is now as late as it is, still no email, notification or anything from FAO. I emailed back to Tonner and when navigating the site, I found this Exclusive Voldemort Doll from their Direct Store.
It is a bit more expensive, but I think this is a far better Voldemort as the above figure only appeared for about 10 seconds in one movie, and the other version has already appeared in two movies and will probably appear this way in the last two. It is in stock so I ordered this one. I called back FAO and they would not cancel the order as it's now in the warehouse and will be shipped. I can refuse the delivery and send it back, and they will refund the money, which is what I will do when it arrives. I will never do business with FAO Swartz again. Tonner is also upset over this treatment and has sent a notice to the person in charge of Tonner at FAO which is a representative store for Tonner. They are going to make sure the order I place with them is handled as promptly as possible. They are waiting for the funds to clear which should happen tomorrow. I have dealt with Tonner before and never had a problem. They are responsive and quick so I am hoping it ships soon. It is 19" high which is in scale to the 17" inch Harry, Hermoine and the 17 1/2" Ron dolls.