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  1. #1

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    Opinions- once again seeking immediate input!

    I am applying for a new position in my company- I have not updated my resume for over 5 years and I would love feedback on this-
    The position is for a training position-

    Highlights of Qualifications

    • Fast learner, enjoys new challenges and thrives in an environment that is fast paced and varied.
    • Excellent customer service skills and experience
    • Strong communication skills that enable me to create rapport with customers and co-workers and enhance their confidence and knowledge
    • Love working with people, and have experience working with many types of personalities.
    • Detail oriented, if there is a question I enjoy finding the answer. Have good research skills.
    • Has experience with public speaking, has taken speech classes and practiced at many types of presentations.
    • Outgoing, personable and fun loving and creative.
    • Have done many listen-ins during my time here.


    Professional Experience

    JPMorgan Retirement Plan Services, April 2000- Current

    Participant Services Specialist

    As a call center representative I take incoming calls from participants regarding issues on their retirement plans. I have been trained on all special and complex Defined Contribution plans. I work on several special gates, including PZID, which is the team that works with the technical aspects of our internet sites and helps others (both internally and externally) in understanding how to use it and correct problems. In my position I develop rapport with the participants, help them understand their accounts and also assist with transactions and paperwork. I also have assisted with outgoing emails to participants, done callbacks for one of our larger plans and I have also done callbacks to people when their checks have been returned to us. I assist with the 12-Horses system, ordering paperwork for participants by email. I have worked as my team’s social coordinator and often take on running larger social events for the entire Denver department.

    Achievements
    I have successfully completed the PA-1A ad 1-B exams.
    I have successfully completed the Daily Valuation exam.
    I received two awards for Challenging and Inspiring others in September of 2001
    I have received four Service Stars- November 2003, March 2004, April 2004, December 2004
    I also won the Team Player Award in 2002


    Janus, Denver, CO November 1998 – March 2000

    Investor Service Representative

    Receive incoming calls from prospective and existing shareholders and provide full service information and transactions. Handling calls from irate or unsatisfied shareholders and following through with them to see a satisfactory final resolution or facilitate a conversation between the shareholder and a Supervisor to reach a solution. Maintaining an active and expanding knowledge of the products offered and presenting these products in interesting and confidence building calls. Maintain a high quality in the transactions processed and manage time and duties efficiently. Have acquired both NASD series 6 and 63 licenses.


    Achievements
    Achieved proficiency in handling all full service calls.
    Have continued training to expand knowledge of the industry and the products offered.
    Through experience in this department I have had the opportunity to also work in other areas of the business such as Processing,

    Literature Representative (Through Initial Talent Tree at Janus)


    Receive incoming calls from prospective and existing shareholders and provide information and education about the company and it’s products. Facilitate the transfer of calls between the literature line and Full Service representatives. Exhibit a knowledge of the products offered and an understanding of the business and methods of investing, in order to communicate that knowledge to the investors in a confident, enthusiastic manner.

    Achievements
    Achieved proficiency in handling both basic and complex Literature calls
    Have increased personal knowledge of the Financial industry by utilizing training co-worker’s knowledge and experience, and by also adopting a course of self study
    Increased knowledge about the funds and services offered by the company so that I can express that knowledge confidently to the investors in a clear, concise manner


    Keybank, Denver, CO January 1996 - August 1996
    Customer Convenience Specialist

    Assisted bank customers through the transition from drive-through windows with tellers to drive-through ATM banking. Worked with individual customers in setting up ATM cards, PIN numbers and walking them through the ATM process. Attended regular meetings to improve customer relations skills and also acted as part of the support staff for the bank management. Handled complaints about the transition with an emphasis on understanding the customers concerns, addressing them and then redirecting them in a positive manner.


    Achievements
    • Increased customer’s knowledge and confidence by listening to the issues they presented and offering instruction and understanding
    • Achieved high customer service skills with dissatisfied customers by using patience and a positive enthusiastic manner, which also increased the confidence of the customers who were satisfied.

    Education
    Enrolled at Arapahoe Community College
    I do plan on returning to school in the next couple semesters
    Transcript available upon request.

    Computer Experience
    Familiar with both Macintosh and Windows Operating systems. Have used Microsoft Word, Quicken, Excel and Lotus Notes. I am familiar with all the internal systems at JPM RPS and use them extensively. Familiar with Internet Explorer as well.

    Hobbies and Interests
    Camping, hiking, Renaissance Faires, time with my family, video games, photography and video editing, reading, swimming, anything Disney, travel.


    References
    Scott Deisler – Personal Reference

    Gary T Merlette – Manager JPM RPS

    Joseph J Freymuth – Senior Specialist JPM RPS

    Arthur H Moore – Participant Services Specialist
    Tips? how can I tighten it up, make it pop more?

    I have to have it in by today- help?
    Last edited by Nephythys; 08-12-2005 at 01:36 PM.

  2. #2

    • insufferable know-it-all
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    Re: Opinions- once again seeking immediate input!

    Well, one could see the argument for only listing your top three in work history, and leaving off the pizza delivery/wal-mart type stuff, especially as it seems wholly unrelated to what you're up to these days.

    But that's just me.

    Unusually and exceedingly peculiar and altogether quite impossible to describe...



  3. #3

    • Original Mice-Chatter
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    Re: Opinions- once again seeking immediate input!

    Thanks! Good idea- I will do that.

    I can also add a note that full work history can be provided on request- and that I focused on pertinent past employment.

  4. #4

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    Re: Opinions- once again seeking immediate input!

    I would not list hobbies..and references should be "available on request".

    I would also just list the more pertinents positions you've had, and only list the main details of what you do/did/accomplished. Make each position match as far as format. Make it 'crisp' and sharp.

    Hope that helps.
    Marge: Barnacle Bill's Home Pregnancy Test? Homer, shouldn't we have gone with a better-known brand?
    Homer: But Marge, this one came with a corn-cob pipe!
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    Homer: So, which is it? Blue or purple?
    Marge: Pink.
    Homer: D'oh!
    Marge: "If ye test should fail, to a doctor set sail!"

  5. #5

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    Re: Opinions- once again seeking immediate input!

    Quote Originally Posted by Nephythys
    Tips? how can I tighten it up, make it pop more?
    Since this is an internal position, focus on what you have already done for the company and don't worry too much about past work, unless it pertains to the position you want (IE any previous training experience).

    You need an "Objective" at the top. Say that you are seeking a training position in order to fully utilize your exceptional knowledge of company processes and procedures.
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  6. #6

    • Minion
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    Re: Opinions- once again seeking immediate input!

    in regards to your resume you can improve it by personalizing it towards the job you are applying for. If you have a job description, I would carefully read it and look for key words. Then I would look at my resume and try to relate my skills to the key words that are asked for in the job description. Hope this helps Good Luck!

  7. #7

    • Minion
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    Re: Opinions- once again seeking immediate input!

    Also don't forget to write a cover letter!

  8. #8

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    Re: Opinions- once again seeking immediate input!

    A tight resume fits on one page and this seems really long. I think I would drop off the "smaller jobs" that don't necessarily correspond with your current line of work.

    Watch your pronouns/verbs. You are flipping between have/has, first and third person. Maybe use bullets to list your exams and awards.

    Otherwise, it sounds like you've been a busy bee!
    A signature should go here.

  9. #9

    • Hooterville, USA
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    Re: Opinions- once again seeking immediate input!

    Quote Originally Posted by SusieP.
    A tight resume fits on one page and this seems really long. I think I would drop off the "smaller jobs" that don't necessarily correspond with your current line of work.

    Watch your pronouns/verbs. You are flipping between have/has, first and third person. Maybe use bullets to list your exams and awards.

    Otherwise, it sounds like you've been a busy bee!
    I agree, less is more. No one want to read a resume the size of a book.


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  10. #10

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    Re: Opinions- once again seeking immediate input!

    Great advice from the MCers, as usual!

    If I may add the following thoughts:

    When using bullets, you do not need a period, as bullets are not complete sentences.

    Keep the same 'tense' for each summary of exp. You current job would look like this, Coordinate (not coordinated, etc.) All your other jobs may be listed as past tense

    I would punch it up a couple of notches with your adjectives.

    Under customer service, list that you provide outstanding customer service for both internal and external customers (co-workers and traditional customers)

    Otherwise I would just recommend more adjectives that really describe what you do. Here are some samples from my current resume:

    Draft departmental policy related to child abuse reporting, partner with Arizona Child Protective Services and Maricopa County Attorney General’s Office to train Parks and Recreation staff

    Collaborate with doctorate level educational researchers to develop new statistical research methods to track attendance trends and predict future behavior

    Explain adult and juvenile judicial system to school personnel and provide overview of Phoenix Municipal Court and Maricopa County Juvenile Court

    Depending on your time frame and when it is due, I would be happy to look it over if you want to email by. Otherwise you have a great framework, it is solid!

  11. #11

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    Re: Opinions- once again seeking immediate input!

    Quote Originally Posted by SusieP.
    A tight resume fits on one page and this seems really long.

    I know that the older conventional wisdom has stated that a resume should be one page, but that was then, and things have changed. Unless you are new to the job market, and or a student with little to write about, it is 100% acceptable to have a two page resume. Depending on your education and experience, you may find it tough to even shrink it to two pages, but there is really no problem with a two page resume. It is vital to keep it highly readable, that is why bullets are such a great thing, you are not restricted by sentence and paragraph structure rules.

    Good times!!

  12. #12

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    Re: Opinions- once again seeking immediate input!

    Just be sure to make sure your name is on the second page, in case it gets separated from the first.

    One page is hard to do, but since it's an internal interview, she can cut it shorter, I think. Shorter than normal and focus on what she's done in her current position.
    A signature should go here.

  13. #13

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    Re: Opinions- once again seeking immediate input!

    Exactly. It also used to be the norm to only have worked for a couple of companies...at many years each. Now, it's more acceptable to have worked in multiple companies. If you've worked in one place for more that 2 or 3 years...that's too long.
    Marge: Barnacle Bill's Home Pregnancy Test? Homer, shouldn't we have gone with a better-known brand?
    Homer: But Marge, this one came with a corn-cob pipe!
    Marge: [reading from the test box] "Ahoy, Maties! If the water turns blue, a baby for you! If purple ye see, no baby thar be!"
    Homer: So, which is it? Blue or purple?
    Marge: Pink.
    Homer: D'oh!
    Marge: "If ye test should fail, to a doctor set sail!"

  14. #14

    • Original Mice-Chatter
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    Re: Opinions- once again seeking immediate input!

    Quote Originally Posted by Cuzco-topia
    I would not list hobbies..and references should be "available on request".

    I would also just list the more pertinents positions you've had, and only list the main details of what you do/did/accomplished. Make each position match as far as format. Make it 'crisp' and sharp.

    Hope that helps.
    They did ask for references- so I will add those.

    Thanks

  15. #15

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    Re: Opinions- once again seeking immediate input!

    *update*
    as an internal posting the whole thing is online- no cover letter, no ppwk.
    I have to have it in by today- I am up against a deadline.

    I have deleted old employment history and the hobbies line (not even sure where I got that in the first place)

    I have to have references-

    I will work on the tenses and add some of the pop you guys have suggested-but I have to do it now...augh!

    Cas needs to get better with deadlines

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