Legislators have accused Hong Kong Disneyland of a breach of contract in not allowing holders of presold tickets to enter the park when it was full. Friday, February 03, 2006
Legislators have accused Hong Kong Disneyland of a breach of contract in not allowing holders of presold tickets to enter the park when it was full.
They also said the chaotic scenes at the theme park Wednesday and Thursday will harm Hong Kong's reputation as a tourist paradise.
The legislative slap in the face for the troubled park management came after more than 100 ticket holders who were turned away became rowdy and tried to storm the park's gates Thursday.
"Since there were no entry limitations printed on the presold tickets, Disney's decision to refuse holders entry was a breach of contract," said legislator Ronny Tong, who is also a barrister.
He cited a case in England where a judge ordered a travel agent to not only refund the price of a ticket, but also travel and transportation costs as well as hotel charges as the holder had suffered a "loss of enjoyment."
Tong added: "Those guests who were turned away should go to the Consumer Council or Small Claims Tribunal to seek compensation."
Pro-democrat unionist Lee Cheuk- yan said Disney was being disrespectful to consumers and was bringing "shame to a brand name."
Disney corporate communication director Alannah Goss said the company fully understood the disappointment of ticket holders, but it was necessary to limit entry at certain times in order to ensure guest safety.
Most of those who were turned away were mainlanders and Taiwanese who were spending part of their Lunar New Year holidays in Hong Kong. One group denied entry comprised 20 members of a family who had arrived from Shandong in northeast China. "We came from thousands of miles away and we are so disappointed," said one member who gave her name as Mrs Wu. "We should have been notified earlier about the doors being closed. It was a waste of our time and money."