For almost a month now, I've been trying to return a Mr. Toad car from the DL 50th Anniversary collection.
I ordered it on May 20th (25% off with free shipping
) It shipped on the 22nd and arrived less than a week later. When I opened the box, I saw that one of the wheels had broken. No biggie--these things happen. I called DisneyShopping.com and the CM said they would send a return label to me. When I received it, I could slap it on the original box, send it back at no cost to me and they would exchange it for a new car. Kewl.
Ten days later, no label.
I called DisneyShopping.com. Apology, apology, apology. "We'll go ahead and send you another label and we'll send you the new car too. Just send the broken car back with the return label."
Two weeks later, nothing.
I called this evening to ask what was going on--I was not happy. After a few uncomfortable moments, the CM told me the replacement car and label was scheduled to be shipped and I would see it in 8-10 days.
"Why does it take two weeks for you to ship it?" I asked
"We needed to verify that everything was OK with the return."
"What exactly did you need to verify?"
"Ummmm . . . well . . . It's a limited edition and we had to make sure it was still in stock."
"I can go on your website and find that out in a few minutes."
"I'm really sorry. You should see it in 8-10 days. If you don't get it, call us back."
Has anyone else had a problem returning merchandise to DisneyShopping.com? I'll give props to the CM's for being polite, but I think this is flucking ridiculous.