This is where I was most upset. The service at the parks, in the resorts, and in the transportation most notably were awful. I cannot believe the number of rude and downright truculent Disney cast members I ran into.
I will give an example that gets my neck red to this day. Several members of my party from China do not speak any English as I imagine many of Disney's guests don't. We were taking a boat ride from downtown Disney back to our resort when one member of our party stood up on the shuttle boat to take pictures.
The captain of the boat had earlier announced that passengers had to remain seated at all times for safety purposes. Unfortunately, the person in my party did not understand. As soon as I saw him stand up, I told him he had to sit, which he did immediately.
But the Captain literally went bonkers like the demon in Fantasia. He started screaming and glaring at him and waving his arms as if the person in my party was an idiot. It certainly was not good-natured fun.
I said, "The guy does not speak English. He is from China. As soon as we told him he had to sit, he sat. You don't need to keep going on."
The Captain kept yelling and flapping his arms, so I said "There really is no need to be rude and make a scene. He did not understand your announcement."
The Captain then started screaming at me. He stopped the boat for and yelled, "You wanna get off my boat. I am the only captain here. You want to get off my boat!"
I was really shocked at the Captain's behavior.
When I called twice to complain to the guest relations number, no real apology was given to me, and I did not see a resolution to the problem. More disconcerting was that I found that the Captain's behavior was similar to the boorish behavior I ran into several times from cast members. Grade: F-
Until Disney revamps its customer service again, I will not go back to Disney. We ran into really bad service several times. There also seemed to be a big difference with older cast members and young ones -- the older ones seemed to have been at Disney longer and did a fabulous job while the young ones seemed uninterested int heir jobs and were just going through the motions.