Susan Teller, the front-office manager at a Sleep Inn hotel in Clearwater, said that every week guests ask for Disney brochures.
"Now that there is no brochure, people are kind of like, 'Could you look this up for me; could you look that up for me?' " Teller said. "As much as I want to help people, it's kind of hard when I have five people standing in front of me waiting to pull this information up on the computer. And the computer is slow. They get frustrated and say, 'We'll just go to Busch Gardens instead.' I've had that happen to me twice."
Drake Decker, owner of Florida Suncoast Tourism Promotions in Largo, the company that provides brochures to Teller's hotel, said that since removing the Disney brochures from about 1,800 to 2,000 locations on Florida's west coast, his employees have gotten a lot of complaints and questions.
"As soon as we pulled them from the racks, we had a deluge of calls and questions," he said. "There has been quite a bit of dissatisfaction about not having the materials."
Rhonda Murphy, a spokeswoman for Universal Orlando, said her company has no plans to scale back its brochure distribution.
"We think brochures are a great way for Florida residents and day-trippers to learn more about our parks," Murphy said.
Baker, the theme-park consultant, said although brochures are especially important for smaller attractions such as Gatorland, Arabian Nights and water parks -- they are not essential to Disney.