Article from South Florida Sun Sentinel - June 9, 2005
Disney sales agents consider joining union

For the second time in three years, thousands of Walt Disney World secretaries and reservation sales agents are voting on whether to join a union.

The employees, who rejected the measure in 2002, will cast the final votes today. If they unionize, the workers would fall under the United Brotherhood of Carpenters and Joiners, which already represents about 1,000 Disney workers.
Union representatives said some workers are trying to organize because of an incentive program initiated by Disney after the last vote. They said the program, which includes an hourly sales quota, emphasizes revenue over customer service and has cost some employees their jobs.

"Last time I checked, an incentive isn't supposed to get you fired," said Jennifer Foster, who has worked as a Disney reservation sales agent for eight years.

But Disney spokeswoman Jacquee Polak said the incentive program has helped more workers than it has hurt.

"Ninety-five percent of our Disney Reservation Center cast are making more money in 2005 than they would have in the absence of an incentive system," Polak said. She added that, on average, those employees are making 30 percent more than they were in 2002.