That result represented a dramatic turnaround from what Lutz had been told prior to his plight being aired in Buzzblog.
"I felt that once you got this to Amazon's attention, they were sincere about fixing the problem," Lutz told me (more blushing). "But the hurdles that had to be overcome to get this to the folks in charge (especially in getting past the customer service reps) were awfully high."
In retrospect, Lutz now believes his initial frustrations may have come as a result of a complaint that's common to service customers of all kinds.
"A friend of mine who until last month used to work both locally and in India with call centers just smiled when I told him what was going on," Lutz said. "At his prompting, I asked Woody if my e-mails were answered abroad and he seemed to admit it."
Of course, that alone wouldn't necessarily account for what Lutz saw as indifference to his situation.
"My friend agreed the unfortunate combination of the words 'jockstrap' and 'Disney' should have set off alarm bells. But he noted that in a different culture they don't always comprehend the connections or understand the urgency. While we may share a language, we don't always share the same sensitivity."