Disney Mobile has announced that it will cease its wireless operations as of December 31, 2007. It has been our privilege to serve as your wireless service provider and we want to thank you for your support of Disney Mobile.
We will continue to provide voice, messaging and the Family Center services through December 31, 2007. In addition, billing and care support will be available during that time. As of September 27, 2007, content and applications will no longer be available for purchase. The Disney Mobile web site will remain in operation to service our existing customers through December 31, 2007.
In recognition of any inconvenience this may cause you, Disney Mobile will be providing a reimbursement program covering handsets as well as accessories and content purchased directly through Disney Mobile (please note: reimbursements will be processed upon final receipt of full payment and termination of your account). Complete details surrounding this reimbursement program will be communicated via this web site by October 8, 2007.
You will continue to be billed for service through December 31, 2007, unless you call Guest Services to terminate prior to that date. Disney Mobile will waive early termination fees provided your account is paid in full.
If you want to retain your wireless phone number and transfer it to another wireless carrier, we encourage you to sign up for service with the other carrier before November 30, 2007. This will ensure there is adequate time to transfer your phone number. You should not terminate your Disney Mobile account until your new carrier successfully transfers your wireless phone number (See http://www.fcc.gov/cgb/NumberPortability/
to learn more about porting your number to a new carrier).
We at Disney Mobile have truly valued your business and apologize for any inconvenience this change may cause.
Further information is provided in the following page