Article from The OC Register - August 4, 2005
Disney parks put money where diners' mouths are (Site requires registration)
By TIFFANY MONTGOMERY
The Orange County Register


ANAHEIM – "Let me do it! Let me do it!" shouted Kenny Hansen, 8, as his family crowded around the automated menu kiosk Monday at Taste Pilots' Grill at Disney's California Adventure.

Kenny wanted to select the chicken sandwiches, burgers, fries and sodas for his family with the neat machine that looks like a wide-screen ATM.

Over at Blue Bayou Restaurant in Disneyland, Juana Salas, 49, of Orange was pleasantly surprised when the hostess offered her a Spanish-language menu for her relatives visiting from Mexico. Before, she would have to translate the dishes for everyone.

The automated kiosks and Spanish-language menus are two innovations that the Disneyland Resort is testing to provide more services to guests and increase resort revenues. With 175 Disney-operated food venues at the resort, executives have many opportunities to try new approaches.
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