I know the tickets say "No Refund" but I really want to get my money back. Some of the employees who were dressed up harrassed my husband and I along with our friends. Without any provoking, they yelled at us and cussed at us. We were all underneath the only bit of light near a very small "stage" that had a chair on it. We were perched on the very edge of this stage looking at the map to see what other mazes we hadn't yet gone through, when an employee, dressed up for the Haunt, came up to us and began yelling at us to get off the stage. He literally got up on the stage behind one of my friends and shoved him off the stage with his foot. When my husband asked what the problem was, the employee snatched the map out of his hand and cussed him out for a bit and walked away. There were other employees around, also dressed for the Haunt who were laughing at us and making fun of us for getting angry. My husband confronted the employee who took the map and the employee again began cussing at him and harassing him. He finally threw the map into my husband's face and walked off, some of the other employees laughing and calling us all names.
I am so upset. It ruined my entire night. I want my money back. I asked another cast member (not one that was dressed for the Haunt) and asked where I could file a complaint. She vaguely sent me in the direction of a non existant offfice and I gave up after a while.
I'm thinking of calling up the management offices today to see how I can go about getting my money back.
This was a horrible experience for me, my husband and my friends.