We stayed at the Newport Bay Club from October 25 for two nights. We checked in after 6:00 PM and it took them a while to get us a room. The people at registration were very nice, but not all their information was correct. We were given a room facing the hotel entrance. We didn't care for the view. Even though it was cold outside, the room was stuffy. The air conditioner did not work, so we opened the door to the balcony, however we could not stand the noise from all the buses and cars. There were also screaming kids that would not stop screaming for some reason. When we brought this to the attention of the manager, we were advised that the hotel does not provide air conditioning (in winter). As for screaming kids, his excuse was that kids scream at Disney. There were other problems with the room including a locked safe, no ice bucket, a stuffed drain in the sink and peeling wallpaper. There was no information book in the room, so we assumed there was no room service, which there was. The TV only has a few channels and only two in English. The TV remote was very difficult to use. The entire hotel is also not ready for wireless internet. In this day and age, I think there should be at least wired internet in every room.
The manager tried his best to make us happy, by offering us an upgraded breakfast, but it really was too little, too late.
Smoking was also an issue for us. Of course, they did not permit smoking in our floor, but people would smoke just outside the main doors to the hotel, which meant walking through a fog of smoke every time we entered and exited the hotel. This seemed to be a problem at the parks as well.
The good parts of the hotel was, of course, the location - walking distance to the parks. We had no problems with the buses.
I was really expecting more from Disney. I've stayed at many other Disney hotels around the world and this one really needs improvement.
We stayed our last night in Paris at the Dream Castle hotel, which was much better, for less money.