This isn't so much a review, as a rant. We've actually stayed at this hotel, and it's quite nice.
Since Feb. of 2007 we've used priceline 24 times (and we've used it many years before that, so probably at least 50 times) and never in any of that time have we had any issues other than minor ones (parking, bed requests, etc).
Until last night.
Belle was off with the girls, so Lil' Clinks and I journeyed to the OC fair with some friends (TR coming soon).
Well, after a fun day, and dinner, we go to check into our hotel at 10:30pm. Because the room is already paid for, and we have "Guaranteed late night arrival" we shouldn't have a problem. Plus, we've checked into hotels MUCH later than this in the past, and never had any issues.
Until last night:
You can imagine my surprise when the registration desk people very matter of fact told me "We have no rooms and all the other hotels we are affiliated with in the area are booked ... we can give you a refund".
Uhm ... EXCUSE ME!!!!
All I can say is they were lucky I had my 10 y/o son with me. I was absolutely LIVID.
Luckily we had a place to stay (a most wonderful couch that is normally bed to a most adorable pooch) but that's besides the point.
I have never been treated in such a way by anybody in the hospitality industry. Not even at any "Motels" such as Motel 6, Super 8 and some other less than stellar establishments.
I've already contacted priceline, I will be contacting Hilton (I am a Honors member after all) and will be raising holy hell. Even now, I'm still in shock.
To top it all off, she tried to tell me it was because we booked with Priceline (something I know to not be true). I asked her if we had come in at 3:00 (the check-in time) if we'd have received a room. She said "Of Course". To which my response was "then HOW is that priceline's issues".
Sigh ... so if your using Priceline, and you get this hotel, make sure you check-in early.