Our NYE experience was a nightmare at the ESA on Katella. We took pictures, sent an email and within 24 hours heard back from the manager who apologized to us and said that the room we were placed in was not supposed to be rented out at all. Since we used Priceline he is sending us a coupon for some comped nights and he said he would upgrade our room. Since it is the ESA all I can think is maybe we will get a kind bed. From now on we will only do 2 1/2 stars also.