I am not arguing the rating, and I am willing to admit that when it came to location, they pulled the wool over my eyes and I fell for it. So be it, I'm not going to get angry over that.
What I am fighting is their GUARANTEE, before you book, that you will get a clean and comfortable hotel. This hotel is obviously not. That is what I am fighting. I used to live in Anaheim, I know where this hotel is located. It is an unsafe and unclean area, and the reviews for the hotel confirm this.
If the hotel is promised to be clean, comfortable, and safe, and instead it is filthy, has bugs, and is in a bad part of town, I feel that Hotwire is not honoring their own contract. That is what I am fighting.
Furthermore, now that I know how they would handle the situation if I DID decide to stay at that hotel and was unhappy, I don't feel any need to "give the place a try". Because I know they will only push the blame off of themselves and refuse to help me.