So, some friends of the family are planning a trip to DL next week. Since we have a long drive, we decided to book a room for the night before the trip.
We turned to Hotwire, who has given us some very good hotels in the past.
However, this time around was NOT GOOD!
First off, I booked the hotel they stated as being the closest to DL. Turns out it is 1.5 to 2 miles up Harbor. So one bad there, but not a huge one.
Secondly, I read some reviews about the hotel they guarantee is "clean and comfortable". EVERY single travel site had reviews stating that there were ROACHES in this hotel, as well as pictures of stained mattresses and bed bugs! Yuck!
I called Hotwire twice to see what I could do, but they were EXTREMELY rude to both my husband and I. They refused to change the reservation. Their arguments were illogical, but the woman I spoke to refused to see that. When I told them that I have travelled many times and know how to peruse reviews, they just pulled up Tripadvisor on their computer and started reading me some of the better reviews ("See, there are both good AND bad reviews" they said). When they told me that this neighborhood is actually the closest to Disneyland, I informed the woman I spoke with that I used to LIVE IN ANAHEIM and knew the area. Not just that, but I know that the particular neighborhood she referred to was not only a good distance away from DL, but was a bad part of town. Her response: "Well, then why did you book a hotel in Anaheim?".
But the WORST, and I mean disgusting, thing that came out of the conversation was this. She assured me that if I got to the room and there were bugs in there, that I could call them and they would "make it right with the hotel". When I asked what "make it right" would be, she told me that they would speak to the hotel and accommodate us. So I asked if "accommodate" meant having someone come up to squish the bug, or moving us to another hotel. She said "It could go either way."
I understand that when you book a room at Hotwire the bookings are supposed to be final. But they make guarantees on that site, and in this case I do not feel that they are living up to their own rules. Many members of my family use that site, and we have had an array of experiences, but for the most part they were good. This seems to be a pretty extreme case.
Yes, I'm ranting. Yes, I am spreading the word because I am totally ticked off right now. But I am ALSO spreading the word because there are a lot of people on here who travel to Disneyland a lot, and might want to save money on their bookings by going with Hotwire. In the case of DL, it's worth it just to pay more.