I'm not all that great with computers but compared to my step dad I'm a genius. It took me half an hour to get him to understand the term "right click". So on to the problem...
He asked me to remove the stuff that he doesn't need like the software for the printer he no longer owns that opens up every time he turns on his computer etc. And make the security warning popups stop. So I tried.
He has an extremely slow dell insperon laptop that runs Windows Vista.
Some how I accidentely deleted some driver related to his internet. I tried to get it back and went through a bunch of stuff in circles with him over my shoulder making suggestions which obviously didn't help at all because he didn't have any idea what he was doing and can barely even manage to navigate his computer well enough to find google.
I scribbled down whatever info I could find before I left last night because it was well past everyone in the house's bedtime.
the info I wrote down is:
"Location PCI buss 11. device 0 function 0
Network controller" which if i remember correctly was found in the device manager list but i could be wrong
"Your wireless network card has stopped working properly because a compatible driver isn't available for this version of windows" there was a link to the windows vista compatibility center website.
We went and plugged it in directly to try to access the internet. This meant sitting in a dark corner as thats the only way the cord would reach and by doing so the other computers lost the wireless. It took a long time toget the computer to recognize the dsl.
I don't know how much of that issue was the computer and how much was the continued issues they've had with verizon since they got the service a month ago. they still can't get a reliable connection on the wireless andnever have on ANY of their computers. Many calls have been made to verizon and all the techs i've talked to have no idea what the problem can be.
His computer needs much help. He's got a virus scanner installed called "Ca-Security center" which i've never heard of but its' never been updated and warns you constantly it needs updating. but i was unable to get it to update.
I need to find a way to get wireless working again on the dell and get it cleaned up because as slow as it runs and the fact that the virus thing is out of date I'm pretty sure it's riddled with spyware.
Can someone please help me?! I don't even know where to start from here. At the very least I need to undo what I did. He asked me to help and all I did was go and make his computer even worse.
Any suggestions or directions would be VERY much appreciated!