Ok here goes...
My boss has a Blackberry 8800. For some reason, he can't open any email attachments on it. I've spent the last 2 days playing with it and whatnot trying to figure out what the problem is. The attachment application software is installed so that's not it. The Blackberry can handle attachments up to 8MB in size, but none of the attachments we need to open are anywhere near that. Also, the attachments are PDF and Word document files, which are supported by Blackberry. It shows there's attachments in the emails, but when you highlight that, there is no "open attachment" option in the menu like there should be. Tried taking the battery out and letting the Blackberry re-register itself but that didn't help. So I tried T-Mobile (his provider). Their Blackberry tech support couldn't figure it out either, so they were going to call Research In Motion (who makes the Blackberrys) to see if there's something we might be overlooking and said they'd call me back on my cell phone to let me know what they find out. Didn't hear anything before I left work tonight and my boss leaves Sunday afternoon on a business trip through Tuesday morning.
And if that wasn't enough.... he's also having a problem with emails that are longish and it says "more available". Select the "more" option and..... nothing.
Anyone here got any ideas what the issue might be? It's really annoying.