A Universal Orlando Premier Annual Passholder, who also happens to be the victim of four Traumatic Brain Injuries that left him Neurologicaly Disabled (severe cognative and exceutive functioning deficeits, and an estimated 30+ I.Q. point drop) is tackled and...HAD HIS HEAD KNEE'D in TWICE, and lastly, his head crushed into the pavement...all for telling a managed he felt he was owed an apology.
The 27 yr. old man didn't know what was happening after seeking an apoogy from a Manager who, two weeks prior, ordered Off Duty OPD Officers to keep over fifteen displeased and upset guests from addressing their concerns about a 60+ minute wait for thier cars from Valet parking, with him.
His directions caused the cops to act "Under the Color of Law", as no sane person would attempt to circumvent armed police officers, without fear of being arrested...or worse.
Universal had not answered e-mails attempting to raise this matter, in that fourteen day window. So, when Jon Viola, of Universal Orlando, was asked for an apology, he stated that he would not do so, and that this peticular guest was to leave the property...and never to return, as he was being trespassed for life. He started walking to his car...as you will see, he never made it.