I think the key point in the managers response was theuse of the word "THIS". It is not happening just at WDW its happening in all of the Disney owned properties this year. It will be most noticable in WDW because it is usually the one that gets hit harder because it depends more on torusim. Certain minor things had to be cut from this years Holidays offerings to make sure that the economic problems do not hit the company too hard.
I understand your fustration especially since it has been a tradition but sometimes things need to be adjusted to amke sure that the overall picture stays stabel for the company. I am sure that WDW management had to make some dificult decisions on what areas needed to be cut back on and still maintain the overal quality to a larger majority of people. To tell you the truth i rather they do that instead oflaying workers off, cutting back hours and even shutting down certain eateries. Sometimes we do not realize the huge expense that some of these minor things accrue. At the Disneyland resort many of the decorations are stored in a huge wherehouse a few miles from the parks. The extra man hours needed to load trucks then unload trucks again then import huge props inside the parks and install them could be costly. They actually cut back on most of the major DCA entrance christmas decor this year but made the right choice to keep the ones that matter and people look forward too like the tree.
Its good though that you let them know that at least one of their guests noticed the diference so that when the economic hardships are gone they do not just become lazy but Instead of sending the letter to Roy it should have been sent to Upper management in WDW and even to Jay Rasulo. They are the ones in charge of the parks and the budgets that are presented to them for the fiscal year.
Roy Disney has little involvement with minor things like this.