Dear Mr. Disney,
During your campaign to "Restore the Magic" a few years back, avid Disney fans such as myself supported your efforts to bring the magic back to the Walt Disney Company. Since the Iger/Eisner replacement there have been many positive changes and I applaud you for those. However, there have been an equal number of negative changes and one in particular that I would like to bring to your attention.
My wife and I were married on December 28th 1995 and have made Disneys Hollywood Studios our place of celebration for this very special occasion. Since our anniversary coincides with the holidays we have enjoyed many a trip to enjoy all the holiday experiences at Walt Disney World especially at the Hollywood Studios. Every year, until this one, has been spent enjoying all the holiday festivities at the Hollywood Studios including an intimate dining experience at the Brown Derby Restaurant before taking in the Osborne Family Spectacle of Lights.
As with all previous years we journeyed to the Hollywood Studios with the greatest of anticipation. Our day started much the same as in years past until we were seated at the Brown Derby Restaurant for our intimate dinner. After being seated, the afternoon turned sour. Looking around I was appalled to see that no holiday decorations had been placed around the restaurant as in previous years. When our server arrived at our table I asked her why the restaurant had not been dressed up for the holidays. She had no answer and immediately brought a manager to our table.
Upon asking the same question again I was told that a decision had been made at one of the highest levels to minimize the decorating of restaurants this holiday season for budget reasons. What?????
Disney has always been about exceeding guests expectations. This course of action by the Disney management team is completely unjustified. Why am I expected to pay the same amount, or more (Holiday Premium Pricing), of money for a lessened guest experience. This is not "Restoring the Magic!!!"
I could go on about other lessened guest experiences but will stick to this one. Please Mr. Disney, be aware that the magic is again slowly being drained away at the expense of your guests and I again ask you to review the policies of current management and bring back the "True Magic" that is Disney!
Thanks for your attention.
Wishing you and yours a most wonderful holiday season.
The Barnhardt Family