I was at WDW from 01.03 - 01.10 this year and I was shocked at how rude and/or how ill prepared the CMs were at WDW. The rude CMs were American and the CMs who did not seem very knowledgeable were international. Did a lot of the regular CMs get time off after the busy holiday season and did they get replaced by temps??? I don't know, but it was bizarre.
These 2 CMs at a gift shop in Anandapur in DAK talking about how to apply make-up, completely ignoring the guests. The kicker is, they were not standing, but squatting behind a fixture, talking to each other.
2 other CMs at the gift shop at the World Showcase entrance to Epcot completely ignored me as I went up to the cash wrap to make a purchase. They guy CM behind the counter looked me up and down and went back to talking to the other CM. I had to declare that I wanted to make a purchase before they acknowledged me. BTW, this guy was creepy looking. He looked like he was on drugs or was released from a half-way house...
I know it's hard to keep such a huge company employed with good quality front-end people, but this was ridiculous! It made me appreciate the CMs here at DLR, and even they're not that great!!!
I do have to give kudos to the CMs who were spectacular though... We had a great server at the Ohana character breakfast and at the Cape May Cafe character breakfast.
The standout was a CM from Africa (I forget which country! I feel bad!) named, Innocent. He was the best CM that I had experienced throughout my WDW trip. Innocent was passionate about helping chimpanzees back in his home country and was using his job at the DAK lodge to spread awareness about how fragile these creatures' habitats have become. Innocent is the epitome of what a great Disney CM should be. Thank you, Innocent, for making our trip memorable!