Kind of a long story so bear with me.
Last week I upgraded my DLR Premium AP to a Premier AP. Everything was done at the DLR ticket booths, and I used the Premier AP for entry to Disneyland & DCA, and for merch and food discounts just fine.
Today, I tried adding the Premier AP to my profile on the WDW website so that I may access the Passholder section. That did not work at all. The site did accept my pass information, but whenever I clicked on 'Passholders', or any other link to the AP landing page, I was brought back to the screen where I would add a WDW pass. I cleaned out my browser cache, and had the same problem. I tried a different browser, and had the same problem.
So I call up their internet support number. We spend an hour trying to solve the problem. Ultimately I'm told that I have a voucher for an AP, not an actual processed AP, despite my having used it already in DLR, or the website is not programmed correctly. Either way, there's nothing that they can do. The lone option I was left with was to call WDW Ticket Services, which is of course only open M-F.
After all this, I'm ultimately left not being able to access the AP section of WDW's site, and everything therein, despite having already paid for the pass. I'm being denied the product that I've already paid for, and Disney is telling me that they can't do anything about it and that even though it's their problem, it's essentially my problem. Awesome.
So has anyone else experienced problems logging into the AP section of WDW's site with a Premier AP? Is there something we've all been doing wrong? Advice would be helpful here.